Guest Relations - Internship - nhow Amsterdam RAI - Feb. 27

StudentJob; Amsterdam; Presencial; EUR 7100 - 9600; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training Minor Hotels University

Refer-a-friend bonus

Employee rates

Welcome at Work

Team events

Growth opportunities

Descripción de la vacante

nhow Amsterdam RAI zoekt een gastgerichte stagiair voor de Guest Relations afdeling. Je werkt in een levendige, internationale omgeving en bent het eerste aanspreekpunt voor gasten, verzorgt VIP-arrangementen en assisteert bij in- en uitchecken.

Je bent ingeschreven voor een bachelor in hospitality of een gerelateerd vakgebied, beheerst Engels goed en hebt oog voor detail. Je werkt flexibel, inclusief weekends, en maakt deel uit van een dynamisch team.

Formación

• Ingeschreven bacheloropleiding in hospitality of een gerelateerd vakgebied.
• Graag contact met gasten uit diverse culturen.
• Uitstekende organisatorische vaardigheden en oog voor detail.
• Goede mondelinge en schriftelijke beheersing van Engels.
• Bereidheid tot werken in wisselende diensten, ook in het weekend.

Responsabilidades

• Memory-maker voor gasten door attenties en VIP-arrangementen te regelen.
• In-room amenities plaatsen, VIPs ontmoeten en verrassingen verzorgen.
• Gastenreviews en kwaliteitscijfers in de gaten houden en het team up-to-date houden.
• Verlenen van ondersteuning bij in- en uitchecken en gasten helpen met aanbevelingen.

Conocimientos

Engels

Educación

Bachelor in Hospitality of gerelateerd vakgebied

Descripción del empleo

Are you a fan of unconventional lifestyles and distinctive design? Become part of the nhow brand, with hotels inspired by their destination's vibe, becoming a distinctive, ground-breaking and iconic hub in key destinations across Europe and Latin America.

Work in a fresh, thought-provoking universe conceived to stimulate the senses while immersed in a spectacular, avant-garde environment.

Join a team with a Millennial and Gen Z mindset, eager to live story-worthy experiences and ready to inspire you to create your own.

Are you the Guest Relations Internwho has a passion for people, an immaculate eye for detail, and who enjoys the vibrant atmospheres of nhow Amsterdam RAI, 'the cultures hub'?

social hub. Design hotel. The place to be.

nhow Amsterdam RAI is a social and multicultural hub for globetrotters, business travelers, and Amsterdam locals. The iconic building, facing the various wind directions, symbolizes the melting pot the city of Amsterdam has always been and continues to be. The impressive 91-metre-tall building is in the Zuidas district, right next to the RAI Amsterdam Convention Centre, offering its guests a dynamic headquarters and home base.

For this iconic social hub, we are looking for energetic, structured, and creative personality, who is ready to take part in a dynamic design hotel. You will be the memory-maker by creating elevated stay of our guests.

What's in it for you (spoiler: a lot!)

• Compensation of € 750 gross per month for all your hard work, based on full-time hours;
• Free online & offline training organized by our own Minor Hotels University Northern Europe;
• Refer-a-friend bonus (500 EUR);
• Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops;
• Welcome @ Work; dine, spend the night, and have breakfast in your own hotel for 2;
• Team building events, trips and holiday parties;
• The opportunity to grow within our company worldwide;

What makes you the perfect fit for this bold journey?

• You are currently enrolled at the bachelor's education in a topic close to hospitality (travel & tourism, hotel management, etc.) - this point is a must-have;
• You naturally want to connect with people, get to know our guests, and adapt the service to them;
• You have an experience working with guests from different cultures, preferably in travel & tourism;
• You are organized, spontaneous, and have an eye for detail;
• You have ideas and you are not afraid turning them into reality;
• You need to be able to speak and write well in English; we are excited if you bring another language along;

What part will you play in creating the unforgettable?

Guest Relations department is a part of Reception. The difference is that you will be taking an extra care of the guests. Several examples are that you will be placing in-room amenities, meeting and talking to our VIPs, setting up surprises for guest in the rooms, keeping an eye on guest reviews and overall quality scores, you will be keeping your hotel colleagues up to date with what's going on, and much more. You will also be involved in handling guests' complaints.

The team is bubbly, creative, and international. Good to keep in mind that the shifts start either at 8, 10, or 13 and you will be sometimes working in weekends.

• A day in the life of a Guest Relations rock star
• 08:00 You arrive, in uniform, with a cup of coffee in the back office. You check the VIPs arriving that day, read the reports from yesterday, and plan the day
• 09:00 Prepare VIP amenities, cards, balloons, cakes, etc.
• 10:00 Catch up with the emails and guests' requests and get back to those
• 12:00 Enjoy your lunch with colleagues from other departments.
• 13:00 You support your reception colleagues at the reception and in the lobby by connecting with guests, helping with luggage, or check in/out
• 14:00 Help guests with recommendations for what to do and where to go in Amsterdam
• 14:45 Prepare the VIP cards for the following day, check the planning for the following day and handover to your colleague
• 16:00 Time to go home!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

Salarisomschrijving

In overeenstemming

Vaardigheden

• Je beheerst Engels

Opleiding

HBO