Internship Front Office Management - nhow Amsterdam RAI - as of Feb. 27

NH Hotel Group; Amsterdam; Vor Ort; EUR 7.600 - 9.100; Vollzeit

Benefits dieser Stelle

Employee rates across NH hotels

Discounts in F&B outlets

Welcome package and training

Zusammenfassung

NH Hotel Group in Amsterdam is seeking a Front Office Management Intern to support reception, guest relations, and duty management in a dynamic nhow property. You will engage with international guests and gain hands-on experience in an avant-garde design hotel.

The role offers a structured training program, opportunities to grow within the company, and exposure to cross-department operations in a vibrant team.

Qualifikationen

• You are currently studying a bachelor's degree in hospitality, tourism or similar.
• You have worked in hotel reception before for at least 6 months.
• You are available for at least 6 months.
• You can work independently, without the need for close supervision.
• You get energy from working with (international) guests and colleagues.
• You have a good command of the English language.

Aufgaben

• Learn all aspects of reception, guest relations, and duty management.
• Support colleagues on the floor with hands-on operational duties.
• Learn back-of-house supervisory tasks, handling complaints, answering reviews, doing inventories, and monitoring quality.
• Develop leadership skills by giving constructive feedback and participating in manager meetings.

Kenntnisse

Independence

Guest service

English language

Ausbildung

Bachelor's degree in hospitality/tourism or similar

Jobbeschreibung

Are you the Front Office Management Intern who embraces a service with twist, has a passion for people, and who enjoys the vibrant atmosphere of nhow Amsterdam RAI, ‘the cultures hub’?

Are you a fan of unconventional lifestyles and distinctive design? Become part of the nhow brand, with hotels inspired by their destination's vibe, becoming a distinctive, ground-breaking and iconic hub in key destinations across Europe and Latin America.

Work in a fresh, thought-provoking universe conceived to stimulate the senses while immersed in a spectacular, avant-garde environment.

Join a team with a Millennial and Gen Z mindset, eager to live story-worthy experiences and ready to inspire you to create your own.

• Location: Amsterdam, NL The Netherlands
• Department: Front Office

nhow Amsterdam RAI is a social and multicultural hub for globetrotters, business travelers, and Amsterdam locals. The iconic building, facing the various wind directions, symbolizes the melting pot the city of Amsterdam has always been and continues to be. The impressive 91-metre-tall building is in the Zuidas district, right next to the RAI Amsterdam Convention Centre, offering its guests a dynamic headquarters and home base.

For this iconic social hub, we are looking for a Front Office Management Intern who is enthusiastic, energetic, and proactive, and who is ready to take part in a dynamic design hotel. You will be the memory-maker by creating elevated stay of our guests.

What’s in it for you (spoiler: a lot!)

• Compensation of € 750 gross per month for all your hard work, based on full-time hours;
• Free online & offline training organized by our own Minor Hotels University Northern Europe;
• Refer-a-friend bonus (500 EUR);
• Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops;
• Welcome @ Work; dine, spend the night, and have breakfast in your own hotel for 2;
• Team building events, trips and holiday parties;
• The opportunity to grow within our company worldwide.

What makes you the perfect fit for this bold journey?

• You are currently studying a bachelor's degree in hospitality, tourism or similar;
• You have worked in hotel reception before for at least 6 months;
• You are available for at least 6 months;
• You can work independently, without the need for close supervision;
• You get energy from working with (international) guests and colleagues;
• You have a good command of the English language.

What part will you play in creating the unforgettable?

As a Front Office Management intern you will learn all there is to learn about the following departments: reception, guest relations, and duty management. This position will be a combination of hands-on operational duties such as supporting colleagues from these departments on the floor. You will also learn the back-of-house and supervisory tasks such as handling complaints, answering guests’ reviews, doing inventories, monitoring quality, monitoring work of the team, etc. On top of that, you will actively brushing up on your leadership skills by learning to give constructive feedback, working across departments, participating in the manager’s meetings and much more.