Guest-Centric Front Desk Associate | Training & Perks

Brasserie Ambassade; Amsterdam; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Employee discounts at hotel

Wellness access

Training & development

Personal guidance

Job summary

Ambassade Hotel is seeking a Front Office team member to warmly welcome guests, manage check-in/out, and provide local information to ensure a memorable stay. You will handle bookings, phone inquiries, and guest requests while maintaining a tidy lobby and coordinating with other departments to deliver exceptional service.

The role requires strong communication in Dutch and English, ability to multTask, and flexibility, including weekends.

Qualifications

• Experience at a reception is a plus.
• Experience working in a team is a plus.
• Excellent command of Dutch and English (both spoken and written).
• Experience with computer tasks and POS systems such as Mews and Lightspeed is a plus.
• Ability to remain calm under pressure and handle unexpected situations effectively.
• Strong skills in planning, prioritizing, and multitasking.
• Attention to detail, cleanliness, and hygiene.
• Willingness to work flexibly, including weekends.

Responsibilities

• Welcoming guests warmly at reception and checking them in.
• Providing information and assisting with bookings (tours, tickets, etc.).
• Answering phone calls and directing inquiries to the right colleagues.
• Handling emails and administrative tasks related to guests’ stays.
• Coordinating room requests and ensuring lobby and workspace cleanliness.
• Collaborating with Reservations to optimize room allocations and guest satisfaction.
• Luggage handling and coordination with other departments as needed.

Job description

Ambassade Hotel is seeking a Front Office team member to warmly welcome guests, manage check-in/out, and provide local information to ensure a memorable stay. You will handle bookings, phone inquiries, and guest requests while maintaining a tidy lobby and coordinating with other departments to deliver exceptional service.

The role requires strong communication in Dutch and English, ability to multTask, and flexibility, including weekends.