Guest Experience & Reservations Specialist

Rosewood Hotel Group; Amsterdam; On-site; EUR 26,000 - 38,000; Full time

Job summary

Rosewood Hotel Group in Amsterdam is seeking a Guest Service Agent to be a primary contact for guests, shaping their experience from first contact through their stay. You will manage reservations, coordinate guest requests, and support personalized stay planning.

Collaborating with Front Office, Concierge, F&B, Spa, and Guest Experience teams, you’ll ensure seamless service, accurate bookings, and memorable first impressions that reflect the Rosewood philosophy.

Qualifications

• Experience in Reservations, Guest Services, Front Office or similar hospitality role.
• Strong written and verbal communication with a warm, professional approach.
• Excellent organizational skills and attention to detail.
• Familiarity with Opera Cloud, SynXis, SevenRooms or similar platforms.
• Calm, adaptable and solution-focused in a fast-paced environment.
• Passion for hospitality and personalized service.

Responsibilities

• Manage room, restaurant, spa, and outlet reservation enquiries across multiple channels.
• Accurately process and maintain bookings using hotel systems.
• Communicate with guests to confirm reservations and personalize stays.
• Coordinate with Front Office, Concierge, Food & Beverage, and Spa teams.
• Monitor reservation availability and support revenue through upselling.
• Maintain detailed guest profiles and preferences for personalized service.

Skills

Reservations experience

Guest communications

Organizational skills

Hospitality mindset

Tools

Opera Cloud

SynXis

SevenRooms

Job description

Rosewood Hotel Group in Amsterdam is seeking a Guest Service Agent to be a primary contact for guests, shaping their experience from first contact through their stay. You will manage reservations, coordinate guest requests, and support personalized stay planning.

Collaborating with Front Office, Concierge, F&B, Spa, and Guest Experience teams, you’ll ensure seamless service, accurate bookings, and memorable first impressions that reflect the Rosewood philosophy.