Guest Experience Front Desk Agent

Odyssey Hotel Group; Amsterdam; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Travel expenses covered

Pension plan

Employee hotel rates

Up to 25 days off

Job summary

Odyssey Hotel Group is seeking a Front Desk Agent for Holiday Inn Express Amsterdam. Join our fast-paced, international team and deliver warm, efficient check-in and guest service that reflects our brand values.

You’ll greet guests, manage registrations, handle requests, and maintain accurate records while collaborating with colleagues across departments. Fluency in English and a hospitality mindset are essential; Dutch language is a plus.

Qualifications

• Affinity with the hotel industry and hospitality experience is a plus.
• Strong knowledge of MS Office and Opera systems.
• Fluent in English; Dutch is preferred.

Responsibilities

• Greeting guests with a warm and friendly attitude.
• Ensuring a smooth check-in/out process for all guests in line with brand standards.
• Maintaining accurate guest records, including personal information, payment details, and preferences.
• Caring out, reviewing, and updating the reception procedures, as per hotel policy.
• Complying with hotel security, fire regulations, and all health and safety legislation.
• Handling complaints in a professional manner.

Skills

Hospitality mindset

Fluent English

Tools

MS Office

Opera systems

Job description

Odyssey Hotel Group is seeking a Front Desk Agent for Holiday Inn Express Amsterdam. Join our fast-paced, international team and deliver warm, efficient check-in and guest service that reflects our brand values.

You’ll greet guests, manage registrations, handle requests, and maintain accurate records while collaborating with colleagues across departments. Fluency in English and a hospitality mindset are essential; Dutch language is a plus.