Guest Communications & Reservations Intern

Zoku; Amsterdam; On-site; EUR 7,800 - 8,900; Full time

Benefits offered by this job

Internship allowance

Holiday days

Swapfiets / travel allowance

Job summary

Zoku in Amsterdam seeks a Reservations Intern to become the first point of contact for guests across our Amsterdam, Copenhagen, Vienna, and Paris properties. You will learn from a team of commercial rockstars, report to the Reservations Supervisor and collaborate with Marketing and Sales.

You will process requests, manage inquiries, and respond to emails and phone bookings. This internship requires 6 months, full-time availability, and fluency in English, with opportunities to gain experience

Qualifications

• You are a student looking for valuable internship experience as part of your curriculum.
• Fluent in English; other languages are a plus.
• EU resident or valid NL work permit.
• Mandatory internship per curriculum; minimum 6 months.
• Available full-time; 40 hours per week.
• Available to start February 2027.

Responsibilities

• Process all incoming requests and manage overnight and group enquiries.
• Respond to emails in the inbox and maintain timely communications.
• Answer guest questions and follow up on bookings by phone.
• Monitor and control OTA channels and keep reservations organized.

Skills

Customer service

Communication

Multitasking

Hospitality

Education

MBO+/HBO/student internship

Job description

Zoku in Amsterdam seeks a Reservations Intern to become the first point of contact for guests across our Amsterdam, Copenhagen, Vienna, and Paris properties. You will learn from a team of commercial rockstars, report to the Reservations Supervisor and collaborate with Marketing and Sales.

You will process requests, manage inquiries, and respond to emails and phone bookings. This internship requires 6 months, full-time availability, and fluency in English, with opportunities to gain experience