Guest Services & Luggage Porter – Dynamic Front Desk

Ambassade Hotel; Amsterdam; Hybrid; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Exclusive discounts

Free float wellness access

Training courses

Personal guidance

Personal development support

Job summary

Ambassade Hotel in Amsterdam seeks an Allround Reception Assistant – Porter to welcome guests, assist with luggage, and support check-in/out. You will help keep the front-of-house and public spaces clean and well organised, while collaborating with Front Office and Housekeeping daily.

The role requires practical mobility, a professional service attitude, and fluency in Dutch and English. Shifts cover 07:00–23:00, including weekends, with opportunities for training and development.

Qualifications

• Guest-focused, professional and service-oriented.
• Eye for detail, cleanliness and organisation.
• Practical mindset and physically able to lift luggage.
• Excellent command of Dutch and English, both spoken and written.

Responsibilities

• Guest service: welcoming guests and escorting them to their rooms; assisting with check-in and check-out procedures.
• Luggage & VIP service: handling luggage, storing and issuing, and arranging VIP services.
• Public areas & exterior: keeping public spaces, bar, restaurant, meeting rooms, corridors, lifts and stairs clean and presentable; inspecting and cleaning exterior areas.
• Safety: carrying out a safety inspection round.

Skills

Guest service

Attention to detail

Professionalism

Physical fitness

Job description

Ambassade Hotel in Amsterdam seeks an Allround Reception Assistant – Porter to welcome guests, assist with luggage, and support check-in/out. You will help keep the front-of-house and public spaces clean and well organised, while collaborating with Front Office and Housekeeping daily.

The role requires practical mobility, a professional service attitude, and fluency in Dutch and English. Shifts cover 07:00–23:00, including weekends, with opportunities for training and development.