Groups & Meetings specialist - PM shift

Another Star; Leiden; Hybrid; EUR 41,000 - 42,000; Full time

Benefits offered by this job

Discounted Marriott rates

Pension

Cycle-to-work

Subsidized lunches

Hybrid work environment

Job summary

citizenM is seeking a Groups & Meetings Specialist in Leiden. The role owns the sales and day-to-day organization of group and meeting business for all citizenM hotels, targeting revenue, pricing, and negotiations. You will collaborate with other specialists, coordinators, and sales/demand managers to optimize activities.

The position is permanent and full-time, based in Leiden with hybrid work (2–3 days in office). Shifts are PM, from 14:00 to 22:00, supporting the Leiden office.

Qualifications

• Group and/or meeting business experience.
• Customer-focused with strong negotiation skills.
• Bachelor degree required.
• Proactive attitude and initiative.
• Excellent organizational and analytical skills.
• Fluent in English and Dutch or another second language.

Responsibilities

• Accept and convert the right groups with decisive action.
• Serve as the main contact for group bookers across organizations and locations.
• Manage group blocks and meeting room bookings with all tools.
• Prepare and send group quotes following SLA.
• Collaborate with sales, demand, and revenue teams for pricing decisions.
• Pursue repeat business and build lasting client relationships.
• Handle projects and administrative tasks as needed.
• Assist coordinators with organizing tasks as required.

Skills

Group/meeting experience

Customer focus

Negotiation

English fluency

Dutch or second language

Proactive

Strong communication

Education

Bachelor degree

Job description

Department: commercial

Employment Type: Permanent - Full Time

Location: Netherlands, Leiden

Reporting To: team lead groups & meetings EU - PM

Compensation: €3,638 - €3,700 / month

Description To ensure the right groups and meeting requests are converting and staying at citizenM hotels. The groups & meetings specialist is responsible for the sales and day-to-day organization of group and meeting business for all citizenM hotels. In this capacity, they are responsible for target revenues, pricing and negotiations, planning and implementation of sales activities and acquisition of group and meeting business. The groups & meetings specialist works very closely with the other groups & meetings specialists and coordinators, as well as all sales and demand managers in the commercial team, in order to optimize each other's activities.

Key Responsibilities

• Accept and convert the right groups - decision making
• Point of contact for group and meeting bookers from Marriott sales organisation, companies, travel agents and conference centers for all locations
• Managing group blocks and meeting room bookings using all the tools available
• Create a group quote, send out offer following the SLA
• Work closely with the sales & demand team and revenue tool OneYield for pricing decisions
• Proactive approach to acquire repeat clientele and build relations
• Account management and build out production
• Work on projects and other (administrative) activities
• Assist groups & meetings coordinators with organizing tasks where needed

Qualifications / Skills

• Group and/or meeting business experience
• Customer focussed
• Negotiation skills
• Bachelor degree
• Proactive attitude, show initiative
• Organizational skills with ability to prioritize and eye for detail
• Strong communication and analytical skills
• Fluent in spoken and written English and either Dutch or other second language

What's in it for you?

• citizenM experience nights for you (and friends and family). Discount rates at Marriott hotels
• Personal and professional development opportunities and programs
• Latest tech devices and all the tools you need to be successful in your role
• Commuting travel costs covered (by car or public transport)
• Pension and cycle-to-work scheme
• Subsidized fresh daily lunches at our support office
• Flexible public holidays
• Employee assistance program
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats)

location/hours

• Support Office Leiden. Hybrid working is possible, 2 or 3 days from the office per week. No fully remote. This is a full-time role.
• PM shift, from 14:00 to 22:00