Global Telecom Service Delivery Manager

iBASIS; Rotterdam; On-site; EUR 65,000 - 85,000; Full time

Benefits offered by this job

International work environment

Opportunities for career growth

Innovative products

Job summary

A leading communication solutions provider is seeking a Service Manager in Rotterdam to deliver first-class support for international customers. The role requires a minimum of 5 years of experience, including 2 years in Service Management, and a strong proficiency in telecom operations, KPI management, and incident management. You will coordinate cross-functional teams and manage escalations while driving continuous service improvements. Fluency in Dutch and English is essential. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• Minimum 5 years of professional experience with 2 years in Service Management.
• Proven experience in the telecom industry preferred.
• Native-level Dutch and fluent English required.

Responsibilities

• Serve as the primary operational representative for iBASIS.
• Develop a deep understanding of customer needs and expectations.
• Act as the main point of contact for customer escalations.
• Coordinate during critical events and manage major incidents.

Skills

Service Management

Escalation management

KPI management

Analytical skills

Customer-facing support

Communication skills

Problem-solving

Collaboration

Flexibility

Education

Bachelor's degree or equivalent

Tools

Excel

MS Office

PowerPoint

Job description

A leading communication solutions provider is seeking a Service Manager in Rotterdam to deliver first-class support for international customers. The role requires a minimum of 5 years of experience, including 2 years in Service Management, and a strong proficiency in telecom operations, KPI management, and incident management. You will coordinate cross-functional teams and manage escalations while driving continuous service improvements. Fluency in Dutch and English is essential. This position offers a dynamic work environment with opportunities for growth.