Global Service Transformation Leader

CPS Case Packing Systems; Netherlands; Remote; EUR 90,000 - 135,000; Full time

Benefits offered by this job

Company car

Laptop

Phone

Job summary

CPS Case Packing Systems in Stramproy, the Netherlands, seeks a Service Manager to lead and professionalise the service organisation for scalable, proactive lifecycle support. You will drive digital service solutions, strengthen international collaborations, and enhance service profitability.

You will manage a twelve-person team, define clear ownership, and translate strategy into concrete actions while maintaining customer focus and commercial results.

Qualifications

• Bachelor’s or Master’s degree in a technical field.
• Proven leadership experience within a technical service environment.
• Experience with service growth, lifecycle management, and commercial service propositions.
• Experience with digitalisation of service processes, remote support, and/or predictive maintenance.
• Strong analytical, prioritisation, and execution skills.
• Commercial and collaborative approach with strong communication skills.
• Willingness to travel internationally approximately 10–15% of the time.
• Good command of Dutch and English.

Responsibilities

• Developing and implementing the service and lifecycle strategy.
• Professionalising the service organisation into a scalable, future-proof department.
• Developing the service team with ownership and effective decision-making.
• Expanding service propositions such as SLAs, maintenance contracts, retrofits, and modifications.
• Increasing revenue from service, spare parts, maintenance, and recurring services.
• Initiating and implementing digital service solutions (remote support, monitoring, predictive maintenance, portal).
• Strengthening collaboration with international partners and agents; building lasting customer relationships.
• Managing KPIs, customer satisfaction, efficiency, profitability, and continuous improvement of service performance.
• Translating strategy into concrete actions and ensuring successful implementation.

Skills

Leadership

Strategic thinking

Communication skills

Analytical skills

Commercial mindset

Change management

Travel willingness

Education

Bachelor's degree in a technical field

Master's degree in a technical field

Tools

Remote monitoring tools

Digital service platforms

Predictive maintenance concepts

Job description

CPS Case Packing Systems in Stramproy, the Netherlands, seeks a Service Manager to lead and professionalise the service organisation for scalable, proactive lifecycle support. You will drive digital service solutions, strengthen international collaborations, and enhance service profitability.

You will manage a twelve-person team, define clear ownership, and translate strategy into concrete actions while maintaining customer focus and commercial results.