Service Delivery Manager

Tetra Pak; Utrecht; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Global opportunities

Training & development

Diversity & inclusion

Flexible working

Job summary

Tetra Pak is seeking a Service Delivery Manager to lead our field service team in the Netherlands, ensuring high-quality maintenance, upgrades, installations and troubleshooting for customers.

You will lead a team of about 10–12 service engineers, report to the Customer Service Operations Director France & Benelux, and collaborate with planners, account managers and technical specialists to improve service delivery and customer satisfaction.

Qualifications

• Fluent in Dutch and English is required.
• Technical or engineering degree or equivalent experience is required.
• Experience in food processing, packaging or related industries is advantageous.
• Proven experience in service operations and field service management.
• Experience leading and developing teams, including remote employees.
• Strong communication and stakeholder management skills.
• Customer-focused mindset with practical problem solving.
• Good understanding of mechanical, electrical and automation systems.
• Willingness to travel regularly (approx. 50%) within the Netherlands.

Responsibilities

• Lead, coach and develop a team of approximately 10–12 Field Service Engineers.
• Support competence development and ensure resource readiness for current and future customer needs.
• Ensure services are delivered safely, efficiently and according to quality standards.
• Drive customer satisfaction through service performance and issue resolution.
• Support engineers in troubleshooting and resolving complex technical challenges.
• Collaborate with customers and account teams on continuous improvement initiatives.
• Work with planning functions to optimize resource utilization and service delivery.
• Drive employee engagement, performance and operational excellence.
• Monitor departmental performance, utilization and profitability.
• Ensure compliance with company policies, health and safety requirements and HR processes.

Skills

Dutch & English

Engineering degree

Food processing industry

Service operations

Team leadership

Stakeholder management

Problem solving

Mechanical/electrical/automation

Willingness to travel in NL

Education

Technical or engineering degree (or equivalent experience)

Job description

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

At Tetra Pak, we help food producers deliver safe and sustainable food solutions worldwide. We are looking for a

Service Delivery Manager

to lead our field service team in the Netherlands and ensure the high-quality delivery of maintenance, upgrades, installations and troubleshooting services for our customers.

In this role, you will lead a team of approximately 10-12 Service Engineers and play a key role in developing people, improving service delivery and supporting customer satisfaction. You will report to the Customer Service Operations Director France & Benelux and work closely with customers, planners, account managers and technical specialists.

What you will do

• Lead, coach and develop a team of approximately 10-12 Field Service Engineers
• Support competence development and ensure resource readiness for current and future customer needs
• Ensure services are delivered safely, efficiently and according to agreed quality standards
• Drive customer satisfaction through strong service performance and issue resolution
• Support engineers in troubleshooting and resolving complex technical challenges
• Collaborate with customers and account teams on continuous improvement initiatives
• Work closely with planning functions to optimize resource utilization and service delivery
• Drive employee engagement, performance and operational excellence
• Monitor departmental performance, utilization and profitability
• Ensure compliance with company policies, health and safety requirements and HR processes

We believe you have

• Fluent in Dutch and English
• Technical or engineering degree, or equivalent experience
• Experience in food processing, packaging or related industries is an advantage
• Proven experience in service operations, field service management or technical customer support
• Experience leading and developing teams, including remote employees
• Strong communication and stakeholder management skills
• Customer-focused mindset with a practical approach to problem solving
• Good understanding of mechanical, electrical and automation systems
• 50% willingness to travel regularly within the Netherlands

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

This job posting expires on 31 August, 2026

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.