Global Retail Learning Specialist

NIKE; Hilversum; On-site; EUR 60,000 - 80,000; Full time

Job summary

NIKE in Hilversum, Netherlands, seeks a digitally fluent retail learning professional to translate strategy into engaging store experiences. You will manage LMS administration, content operations, and multi-geography program execution, partnering with global teams to standardize tools and measure adoption.

Key focus areas include publishing seasonal product knowledge, developing onboarding resources, and designing KPI-driven recognition to boost service and selling behaviours across markets.

Qualifications

• Experience in retail training, learning operations, or store communications with LMS administration.
• Background in Learning & Development or related field.
• Experience building learning content and managing program execution; certification a plus.
• Fluency in multiple languages is a strong plus.

Responsibilities

• Build and manage scalable retail learning programmes from LMS publishing to program execution.
• Develop seasonal knowledge resources and onboarding materials aligned to retail priorities.
• Design KPI-driven recognition and contests to energise teams and improve service.
• Partner with cross-functional teams to standardise tools and measure adoption.
• Publish product knowledge and update materials across markets.
• Create, launch, and track performance dashboards and post-mortem insights.

Skills

LMS administration

Content operations

Project management

Multilingual

Organizational skills

Education

Learning & Development / Education background

Tools

LMS tools

Job description

NIKE in Hilversum, Netherlands, seeks a digitally fluent retail learning professional to translate strategy into engaging store experiences. You will manage LMS administration, content operations, and multi-geography program execution, partnering with global teams to standardize tools and measure adoption.

Key focus areas include publishing seasonal product knowledge, developing onboarding resources, and designing KPI-driven recognition to boost service and selling behaviours across markets.