Global Retail Learning & Experience Architect

Converse; Hilversum; On-site; EUR 45,000 - 65,000; Full time

Job summary

Converse is seeking a digitally fluent retail learning professional to translate strategy into motivating store experiences. You will lead LMS administration, learning operations, and content publishing for global store training programs, coordinating with regional teams to standardize tools and measure adoption.

The role emphasizes content creation, seasonal learning agendas, and KPI-driven incentives to energize teams, elevate service, and improve selling behaviors across markets.

Qualifications

• Experience in retail training, learning operations, or store communications, including LMS/learning technology administration.
• Background in Learning & Development, Education, Communications, Business, or related field.
• Experience building learning content (job aids, facilitation guides, digital modules) and managing program execution through seasonal retail rhythms; certification in instructional design, learning technologies, or project management a plus.
• Fluency in multiple languages is a strong plus for multi-language translation and localization.

Responsibilities

• Administer and optimize the LMS (user groups, enrollments, assignments, curricula, reporting, publishing standards).
• Partner with Training Captain program execution: toolkits, communications, enablement, and feedback loops to ensure stores have what they need.
• Build seasonal learning agendas aligned to retail priorities (product launches, service focus, operational readiness).
• Create and evolve onboarding resources (leader guides, checklists, quick-reference tools) and measure completion/adoption.
• Develop service and selling resources and training (selling behaviors, service standards, product storytelling).
• Design and update incentive programming and run KPI-driven store contests with dashboards.

Job description

Converse is seeking a digitally fluent retail learning professional to translate strategy into motivating store experiences. You will lead LMS administration, learning operations, and content publishing for global store training programs, coordinating with regional teams to standardize tools and measure adoption.

The role emphasizes content creation, seasonal learning agendas, and KPI-driven incentives to energize teams, elevate service, and improve selling behaviors across markets.