Global Retail Learning Programs Lead

Converse; Netherlands; Remote; EUR 60,000 - 90,000; Full time

Job summary

Converse is seeking a digitally fluent retail learning professional who can translate strategy into simple, motivating store experiences. You’ll bring strong LMS administration, content operations discipline, and a bias for action to publish seasonal product knowledge and run Training Captain programs across multiple geographies.

You’ll administer and optimize the LMS (enrollments, curricula, reporting), partner with Digital Learning/IT to improve usability and data quality, and develop

Qualifications

• Experience in retail training, learning operations, or store communications.
• Background in Learning & Development, Education, Communications, or related field.
• Experience building learning content and managing program execution through seasonal retail rhythms.

Responsibilities

• Administer and optimize the LMS (user groups, enrollments, curricula, reporting).
• Partner with Digital Learning/IT to improve usability and data quality.
• Develop onboarding resources, seasonal learning agendas, and KPI-driven recognition programs.
• Design and implement resources for service and selling behaviors.
• Coordinate with Merchandising, Brand, and Store Ops to scale content across markets.

Skills

LMS administration

Content operations

Program execution

Instructional design

KPI design & analytics

Education

Learning & Development background

Education/Communications/Business degree

Tools

LMS software

Reporting tools

Job description

Converse is seeking a digitally fluent retail learning professional who can translate strategy into simple, motivating store experiences. You’ll bring strong LMS administration, content operations discipline, and a bias for action to publish seasonal product knowledge and run Training Captain programs across multiple geographies.

You’ll administer and optimize the LMS (enrollments, curricula, reporting), partner with Digital Learning/IT to improve usability and data quality, and develop