Global Partnership Lead - Merchant Growth & Operations

Uber; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Bonus program

Equity

Benefits

Job summary

Uber is seeking a Customer Success Manager to ensure merchant health and drive revenue growth across GDP Accounts. You will analyze performance with GDP Account Managers across RoEMEA, building financial models and scaling best practices for 14 countries.

The role emphasizes 70% operational health and 30% upselling, requiring 5–6 years experience and a background in client-facing roles with large enterprises.

Qualifications

• Minimum of 5-6 years full-time professional experience.
• Experience in a client-facing role working with large enterprises & Global partnerships
• Bachelor's Degree

Responsibilities

• Build business models and analyses with Ops, Data Science, and Finance to uncover trends, generate insights, and measure impact.
• Hold internal teams accountable to KPIs and targets.
• Expand product adoption and communicate the value of our newest products.
• Lead key workstreams in collaboration with cross functional teams to drive growth, operational improvements, and increased merchant satisfaction.
• Act as the voice of the customer while effectively navigating internal processes across Product, Marketing, Operations, Legal, Finance, and others.
• Stay organized and timely to ensure nothing is missed, while contributing strategically to growth of partnerships.
• Navigate negotiations, challenging partner conversations, and internal roadblocks with poise and adaptability.
• Remain up to date on industry trends and become a student of the GDP partners.

Skills

Analytical skills

Stakeholder management

Communication skills

Negotiation

Organizational skills

Education

Bachelor's degree

Job description

Uber is seeking a Customer Success Manager to ensure merchant health and drive revenue growth across GDP Accounts. You will analyze performance with GDP Account Managers across RoEMEA, building financial models and scaling best practices for 14 countries.

The role emphasizes 70% operational health and 30% upselling, requiring 5–6 years experience and a background in client-facing roles with large enterprises.