Senior Partner Manager, Global Delivery Partnerships, Rest of EMEA (RoEMEA)

Uber; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Bonus program

Equity

Benefits

Job summary

Uber is seeking a Customer Success Manager to ensure merchant health and drive revenue growth across GDP Accounts. You will analyze performance with GDP Account Managers across RoEMEA, building financial models and scaling best practices for 14 countries.

The role emphasizes 70% operational health and 30% upselling, requiring 5–6 years experience and a background in client-facing roles with large enterprises.

Qualifications

• Minimum of 5-6 years full-time professional experience.
• Experience in a client-facing role working with large enterprises & Global partnerships
• Bachelor's Degree

Responsibilities

• Build business models and analyses with Ops, Data Science, and Finance to uncover trends, generate insights, and measure impact.
• Hold internal teams accountable to KPIs and targets.
• Expand product adoption and communicate the value of our newest products.
• Lead key workstreams in collaboration with cross functional teams to drive growth, operational improvements, and increased merchant satisfaction.
• Act as the voice of the customer while effectively navigating internal processes across Product, Marketing, Operations, Legal, Finance, and others.
• Stay organized and timely to ensure nothing is missed, while contributing strategically to growth of partnerships.
• Navigate negotiations, challenging partner conversations, and internal roadblocks with poise and adaptability.
• Remain up to date on industry trends and become a student of the GDP partners.

Skills

Analytical skills

Stakeholder management

Communication skills

Negotiation

Organizational skills

Education

Bachelor's degree

Job description

About the Role

As a Customer Success Manager (CSM), you will play a critical role in ensuring merchant success. This role is 70% focused on optimizing operational health (including a combination of operational efficiency, customer experience, and financial health), and 30% on enabling and driving revenue growth by supporting upselling and cross-selling efforts (identifying and proposing growth opportunities) of our GDP Accounts & Account Managers. Global Delivery Partnerships teams manage our largest global restaurant partners such as Starbucks, RBI, Subway, and Domino’s. In this role you will collaborate closely with GDP Account Managers across RoEMEA, to analyze merchant performance, provide financial modeling support for negotiations, identify operational pain points, and scale best practices across the region (14 countries). You will also work closely with internal partners across Product, Engineering, Marketing, Operations, Legal and Finance.

What You'll Do

• Bring your analytical A-game. Build business models and conduct analyses with Ops, Data Science, and Finance to uncover trends, generate insights, and measure impact.
• Develop and execute partnership strategy. Hold internal teams accountable to agreed-upon KPIs and targets.
• Expand product adoption. Communicate the value of our newest products creatively to differentiate our offerings.
• Drive operational initiatives. Lead key workstreams in collaboration with cross functional teams to drive growth, operational improvements, and increased merchant satisfaction.
• Collaborate cross-functionally. Act as the voice of the customer while effectively navigating internal processes alongside Product, Marketing, Operations, Legal, Finance, and other teams.
• Balance big-picture thinking with attention to detail. Stay organized and timely to ensure nothing is missed, while also contributing strategically to the growth of our partnerships.
• Think critically and solve problems creatively. Navigate negotiations, challenging partner conversations, and internal roadblocks with poise and adaptability.
• Stay informed. Remain up to date on industry trends and become a true student of the GDP partners.

Basic Qualifications

• Minimum of 5-6 years full-time professional experience
• Experience in a client-facing role working with large enterprises & Global partnerships
• Bachelor's Degree

Preferred Qualifications

• Experience in food delivery and/or third-party marketplaces at a high-growth tech company
• Ability to build and implement joint business plans, prioritizing initiatives that will drive strategic value for the partnership
• Ability to flex your analytical skills and use data to influence decision makers and quantify opportunities
• Speed, resourcefulness, and go-getter mentality. You are comfortable working in a fast-paced environment, navigating ambiguity, and solving problems quickly
• Strong stakeholder management and communication skills
• Excellent listening, communication, negotiation, and organizational skills
• Coachability, interest in implementing feedback, and dedication to the improvement of your craft and our team's development

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.