Global Operations Architect: Scale Delivery & Performance

INDG | Grip; Amsterdam; On-site; EUR 120,000 - 170,000; Full time

Job summary

INDG Grip is seeking an experienced Operations Director to partner with our Client Lead, ensuring smooth operations, on-track delivery, and scalable processes across global teams. You will translate client priorities into efficient execution, oversee planning and resource coordination, and drive performance across KPI systems.

This role emphasizes strategic governance over hands-on execution, focusing on capacity control, forecasting, and containerized workflows to sustain high-quality outcomes

Qualifications

• 5+ years in operations, delivery leadership, or production management within complex, multi-team environments.
• At least 2 years in a similar Operations Manager or cross-team performance ownership role.
• Proven forecasting, planning, and KPI frameworks tied to revenue and margin.
• Experience cross-functional with sales, finance, and production stakeholders.
• Experience leading Delivery Managers or equivalent roles, including escalation oversight.

Responsibilities

• Maintain full visibility over utilization, profitability, delivery timelines, and process adherence across multiple teams and regions.
• Identify early risk signals in capacity, margin, or client satisfaction before they escalate.
• Act as first-line escalation for operational breakdowns impacting revenue or delivery confidence.
• Intervene decisively to stabilize execution and restore performance.
• Build forecasting models to anticipate resource constraints and bottlenecks.
• Align production, finance, and sales around realistic planning assumptions.
• Translate pipeline signals into capacity strategies.
• Establish predictable operational rhythms that reduce reactive firefighting.
• Define, track, and evolve operational KPIs including utilization, contribution margin, throughput, and compliance.
• Drive performance accountability with Delivery Managers and Project Managers by setting clear expectations.
• Lead implementation of new tools, automation layers, or process upgrades to increase scalability.
• Standardize operational best practices across production streams.
• Represent operations in strategic internal forums and client-critical situations.

Skills

Systems thinking

Analytical thinking

Structured decision-making

Stakeholder communication

Operational scalability

Job description

INDG Grip is seeking an experienced Operations Director to partner with our Client Lead, ensuring smooth operations, on-track delivery, and scalable processes across global teams. You will translate client priorities into efficient execution, oversee planning and resource coordination, and drive performance across KPI systems.

This role emphasizes strategic governance over hands-on execution, focusing on capacity control, forecasting, and containerized workflows to sustain high-quality outcomes