Global Logistics TAM | Strategic Customer Champion & Growth

Altana AI; Amsterdam; Hybrid; EUR 90.000 - 105.000; Vollzeit

Benefits dieser Stelle

Competitive equity grants

Discretionary bonus

Top-tier benefits

Zusammenfassung

Altana AI in Amsterdam, Netherlands, is seeking a Technical Account Manager (TAM) to guide Logistics customers through Altana's platform and drive value realization. You will manage day-to-day relationships, conduct regular check-ins, and lead QBRs while developing pipelines for usage, upsell, and cross-sell opportunities.

You will collaborate with product and implementation teams to ensure successful delivery and continuously improve the customer experience.

Qualifikationen

• 5+ years of account management experience with logistics customers (3PLs, Cargo, Freight, etc.).
• Bonus points if familiar with customs and compliance processes into the EU + UK.
• Ability to work cross-functionally with global teams and deliver for customers.

Aufgaben

• Manage global deployments for strategic accounts across the world's largest logistics service providers.
• Drive onboarding and adoption for new users of Altana's platform.
• Assist customers with in-depth analysis to optimize experience and results.
• Collaborate cross-functionally with product and implementation engineering teams to ensure successful delivery of contracts and product improvements.
• Own customer calls and Quarterly Business Reviews, using data-driven insights to provide feedback to teams.
• Balance strategic thinking with tactical execution, linking daily account management to broader business goals.
• Collaborate with Account Executives to identify expansion opportunities and convert them into reality.
• Synthesize and communicate feedback to the product team.

Kenntnisse

Account management

Logistics

Cross-functional collaboration

Jobbeschreibung

Altana AI in Amsterdam, Netherlands, is seeking a Technical Account Manager (TAM) to guide Logistics customers through Altana's platform and drive value realization. You will manage day-to-day relationships, conduct regular check-ins, and lead QBRs while developing pipelines for usage, upsell, and cross-sell opportunities.

You will collaborate with product and implementation teams to ensure successful delivery and continuously improve the customer experience.