Account Manager (internal sales)

Kennis Transport & Logistics BV; Netherlands; Hybrid; GBP 42,000 - 66,000; Full time

Job summary

Kennis Transport & Logistics BV is seeking a client-facing Commercial Account Manager to own and grow relationships across warehousing, fulfillment, and freight forwarding. You will be the day-to-day contact for existing accounts, qualify inbound leads, and help shape pricing between service lines.

Based in the Netherlands with on-site/hybrid flexibility, you will manage pricing, SLA performance, and quarterly business reviews, coordinating with warehouse and freight teams to protect margins

Qualifications

• 3+ years account management experience in logistics, 3PL, or freight forwarding.
• Lead qualification experience — assess prospect fit for capacity and capabilities.
• Pricing/quoting experience — build rate cards and negotiate terms with clients.
• Able to read SLA reports, chargeback logs, and volume trends.
• Dutch and English fluency; additional languages a plus.

Responsibilities

• Qualify inbound and prospective leads to determine fit for KTL's services.
• Own a portfolio of client accounts end-to-end including terms and satisfaction.
• Build and own pricing for accounts and set rates for new service lines.
• Coordinate with warehouse/fulfillment and freight teams to resolve issues.
• Track performance against KPIs and report proactively to clients.
• Identify upsell opportunities and price them to protect margins.
• Lead quarterly business reviews with clients and present data.
• Feed client forecasts into ops/planning to scale capacity and pricing.

Skills

Lead qualification experience

Pricing/quoting experience

Account management

Reading operational data

Dutch language

English language

Job description

Purpose

Own and grow client relationships across KTL's logistics services (warehousing, fulfillment, and freight forwarding), acting as the day-to-day commercial point of contact — including lead qualification and pricing — who protects service levels while identifying growth opportunities within existing accounts.

Reports to: [Commercial/Operations Director] Location: Netherlands (on-site/hybrid, client visits as needed)

Key Responsibilities

• Qualify inbound and prospective leads — assess volume, scope, service fit (storage/fulfillment/freight), and commercial viability before committing sales or ops resources
• Own a portfolio of client accounts end-to-end — relationship, commercial terms, and satisfaction
• Build and own pricing for accounts — quoting new business, repricing existing accounts as volume or scope changes, and setting rates for new service lines
• Act as escalation point for service issues, coordinating with warehouse/fulfillment and freight teams to resolve SLA breaches or chargebacks
• Track account performance against contracted KPIs (on-time dispatch, accuracy, chargeback rate) and report proactively rather than reactively
• Identify upsell/cross-sell opportunities and price them appropriately to protect margin while staying competitive
• Lead quarterly business reviews with clients, presenting volume trends, cost, and service data
• Feed client volume forecasts back into ops/planning so warehouse and freight capacity — and pricing — scale ahead of demand
• Support onboarding of new accounts, ensuring pricing is agreed and operationally viable before go-live

Requirements

• 3+ years account management experience in logistics, 3PL, or freight forwarding
• Lead qualification experience — able to quickly judge whether a prospect's volume and requirements are a good fit for KTL's capacity and capabilities
• Pricing/quoting experience — comfortable building rate cards, calculating margin, and negotiating commercial terms directly with clients
• Comfortable reading operational data (SLA reports, chargeback logs, volume trends) and translating it into client-facing narrative and pricing decisions
• Dutch + English fluency; additional languages a plus given multi-country freight scope
• Experience managing accounts through a growth/scaling phase is a strong plus
• Freight forwarding exposure (ocean/TEU, multi-country routing) valuable if the role will eventually cover 4PL-style accounts

Success Metrics

• Lead-to-qualified-opportunity conversion rate
• Client retention and NPS/satisfaction scores
• Account revenue growth and margin performance on quoted/repriced business