Global Logistics Service Delivery Specialist

Bleckmann Solutions B.V.; Oldenzaal; On-site; EUR 30,000 - 48,000; Full time

Benefits offered by this job

Growth opportunities

Competitive salary & benefits

International environment

Job summary

Bleckmann Solutions B.V. is seeking a Service Delivery Employee to maintain relationships with customers and carriers, ensuring compliance with SLAs. You will identify bottlenecks, provide improvement advice, and support the Administration department across Inbound, Outbound, and Returns.

The role requires accuracy, independence, and the ability to work under pressure. You will handle daily communications with customers and Operations, monitor WMS activities, and manage inbound/outbound goods

Qualifications

• Higher professional education (HBO) level in Transport/Logistics or related field is preferred.
• Recent experience in a similar position is an advantage.
• Knowledge of international road transport, customs regulations, and import/export processes is important.
• Strong written and verbal communication skills.
• Good command of English, especially with English-speaking customers.
• Proficient in Outlook, Excel, Word and Warehouse Management Systems (WMS).
• Knowledge of a Transport Management System (TMS) such as Transparix or Bluerock is advantageous.

Responsibilities

• Preparing reports on transport SLA performance and translating results into actions to prevent issues and improve processes.
• Proactively identifying opportunities for improvement.
• Supporting and coordinating Administration department activities including Inbound, Outbound and Returns.
• Maintaining daily communication with customers and Operations.
• Monitoring daily administrative activities using the Warehouse Management System (WMS).
• Planning inbound and outbound goods flows and ensuring accurate administration of all goods including customs documents.

Skills

Logistics knowledge

English proficiency

MS Office (Outlook/Excel/Word)

WMS knowledge

TMS knowledge (Transparix/Bluerock)

Communication skills

Education

HBO level in Transport/Logistics

Tools

Transparix

Bluerock

Job description

Bleckmann Solutions B.V. is seeking a Service Delivery Employee to maintain relationships with customers and carriers, ensuring compliance with SLAs. You will identify bottlenecks, provide improvement advice, and support the Administration department across Inbound, Outbound, and Returns.

The role requires accuracy, independence, and the ability to work under pressure. You will handle daily communications with customers and Operations, monitor WMS activities, and manage inbound/outbound goods