Service Delivery Employee

Bleckmann; Nederland; On-site; EUR 30,000 - 48,000; Full time

Benefits offered by this job

Competitive employment conditions and

Job summary

Bleckmann is seeking a Service Delivery Employee to nurture relationships with customers and carriers and ensure SLA compliance. You will coordinate administration, inbound, outbound and returns activities, identify bottlenecks, and drive improvements while handling daily communications with Operations.

This role sits in an international logistics environment, offering growth across procurement, logistics and product development, and collaboration with experienced colleagues across disciplines

Qualifications

• Higher professional education (HBO) in transport/logistics or related field.
• Recent experience in a similar role is an advantage.
• Knowledge of international road transport, logistics, customs and import/export.
• Strong written and verbal communication skills.
• Good command of English, and experience with English-speaking customers.
• Proficient in Outlook, Excel, Word and Warehouse Management Systems.
• Knowledge of a Transport Management System (TMS) such as Transparix or Bluerock is a plus.
• Experience with logistics administration.
• Accurate, detail-oriented, stress-resistant and flexible.

Responsibilities

• Preparing reports on transport SLA performance and translating results into actions.
• Proactively identifying opportunities for improvement.
• Taking action in case of issues such as failed deliveries, damages and claims.
• Managing daily communication with customers and Operations.
• Monitoring daily administrative activities using the Warehouse Management System (WMS).
• Planning inbound and outbound goods flows.
• Ensuring accurate administration of all incoming and outgoing goods, including customs documentation.

Skills

Communication skills

Attention to detail

Stress resistance

Flexibility

Customer service

Education

HBO in Transport/Logistics

Tools

Outlook

Excel

Word

WMS

Transparix

Bluerock

Job description

Ready to Join the Backstage Crew?

At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR.

But we’re not just logistics experts. We’re The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.

Whether you're on the warehouse floor or behind a screen, you’ll find:

• Strong connections with colleagues who support and celebrate you.
• Fast growth in a company that’s expanding across Europe, the US, and Asia.
• High energy in a dynamic environment where no two days are the same.
• Guided freedom to take initiative, solve problems your way, and grow your career.

We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.

So if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you.

Behind the scenes is where the real excitement begins. Ready to join us?

Tasks and Responsibilities

As a Service Delivery Employee, you maintain relationships with customers and carriers and ensure compliance with agreed Service Level Agreements (SLAs). You identify and analyse bottlenecks and provide advice on possible solutions and process improvements.

We are looking for an ambitious new colleague who, in addition to this role, is willing to support and coordinate our Administration department, including Inbound, Outbound and Returns activities. Are you accurate, independent and able to perform well under pressure? Then we are looking for you!

Your responsibilities include:

• Preparing reports on transport SLA performance and translating the results into actions to prevent issues and improve processes;
• Proactively identifying opportunities for improvement;
• Taking action in case of issues such as failed deliveries, damages and claims, while providing appropriate advice;
• Managing daily communication with customers and Operations;
• Monitoring daily administrative activities using the Warehouse Management System (WMS);
• Responsible for planning inbound and outbound goods flows;
• Ensuring accurate administration of all incoming and outgoing goods, including customs documentation.

Profile

• Higher professional education (HBO) level of working and thinking, preferably with a degree in Transport, Logistics or a related field;
• Recent experience in a similar position is considered an advantage;
• Knowledge of international road transport, logistics, customs regulations, and import and export processes;
• Strong written and verbal communication skills;
• Good command of English, preferably with experience working with English-speaking customers;
• Good working knowledge of Outlook, Excel, Word and Warehouse Management Systems;
• Knowledge of a Transport Management System (TMS), such as Transparix or Bluerock, is considered an advantage;
• Experience with logistics administration;
• You are accurate, detail-oriented, stress-resistant, solution-oriented and flexible.
  

What do we offer?

At Bleckmann, you will join an international and entrepreneurial organization where innovation, development, and collaboration are key. You will have the opportunity to make a direct impact on our freight forwarding business while further developing your expertise in procurement, logistics, and product development.

We offer:

• A challenging and versatile role within an international logistics environment.
• Opportunities for personal and professional growth.
• Collaboration with experienced colleagues across multiple disciplines.
• A dynamic workplace where innovation and continuous improvement are encouraged.
• Competitive employment conditions and benefits.

At Bleckmann, we are guided by our values: We take a parachute and jump (Entrepreneurship), we unpack our knowledge (Expertise), we raise the bar with every box (Excellence), and we spark energy that connects (Engagement).