Global Logistics Customer Experience Consultant

Maersk Mexico; Rotterdam; On-site; EUR 45,000 - 65,000; Full time

Job summary

Maersk Rotterdam is seeking a Customer Experience Consultant to manage a portfolio of customers, coordinate complex end-to-end logistics and act as the primary liaison between customers and internal teams. You will contribute to service excellence and commercial growth in a dynamic, international setting.

You will handle relationships, understand customer needs, monitor shipments, and drive improvements with cross-functional colleagues across different countries.

Qualifications

• Experience in a customer-facing role within shipping, transport, logistics or supply chain.
• Ability to understand customer needs and translate them into logistics solutions.

Responsibilities

• Act as primary point of contact for customers and build trusted relationships.
• Coordinate end-to-end shipment lifecycle across multiple transport modes.
• Monitor service performance and ensure agreed service levels are met.
• Identify opportunities to strengthen partnerships and improve delivery.
• Collaborate with commercial, operational, logistics and global service teams.
• Support customers in adopting digital solutions and self-service capabilities.
• Drive continuous improvement, automation and digitalisation initiatives.

Skills

Customer relationships

Logistics knowledge

Stakeholder management

English & Dutch

Job description

Maersk Rotterdam is seeking a Customer Experience Consultant to manage a portfolio of customers, coordinate complex end-to-end logistics and act as the primary liaison between customers and internal teams. You will contribute to service excellence and commercial growth in a dynamic, international setting.

You will handle relationships, understand customer needs, monitor shipments, and drive improvements with cross-functional colleagues across different countries.