Customer Experience Consultant – Global Logistics & Digitalization

Maersk; Rotterdam; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

Maersk in Rotterdam seeks a Customer Experience Consultant to manage a portfolio of key customers and coordinate complex end-to-end logistics. You will act as the main contact, understand client priorities, and drive improvements across multiple transport modes and products.

You will engage with commercial, operational, logistics and global service teams to ensure high service levels, customer satisfaction and opportunities for automation. English and Dutch communications are essential.

Qualifications

• Experience in a customer-facing role within shipping, transport, logistics, or related environment.
• Understanding of shipping and logistics processes and service delivery.
• Commitment to delivering outstanding customer experiences and driving improvements.

Responsibilities

• Act as the primary point of contact for customers and build trusted relationships.
• Understand customers’ businesses, service requirements and operational priorities.
• Identify opportunities to strengthen partnerships and improve service delivery.
• Manage end-to-end shipment lifecycle across multiple transport modes and products.
• Proactively monitor shipments and service performance to meet agreed service levels.
• Own customer issues and drive timely resolution with stakeholders.
• Collaborate with commercial, operational, logistics and global service teams.
• Provide visibility of service risks, trends and customer feedback to internal stakeholders.
• Support customers in adopting digital solutions and self-service capabilities.
• Lead customer experience and process improvement initiatives.
• Identify and support opportunities for automation.
• Share knowledge and insights with the wider team.

Skills

Customer relationship

Logistics knowledge

Stakeholder management

English/Dutch

Job description

Maersk in Rotterdam seeks a Customer Experience Consultant to manage a portfolio of key customers and coordinate complex end-to-end logistics. You will act as the main contact, understand client priorities, and drive improvements across multiple transport modes and products.

You will engage with commercial, operational, logistics and global service teams to ensure high service levels, customer satisfaction and opportunities for automation. English and Dutch communications are essential.