Global Logistics Control Tower Lead

CTS International Logistics Co., Ltd-EU Region; Rotterdam; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Professional development

Job summary

CTS International Logistics Netherlands B.V. is seeking a Transportation Operations Specialist to oversee end-to-end outbound transport and warehouse activities, ensuring timely delivery and compliance with safety and regulatory requirements.

This role emphasizes KPI tracking, cross-functional coordination with customers, carriers, and internal teams, and proactive risk management to optimize costs and performance.

Qualifications

• Bachelor’s degree in Logistics, SCM, or related field.
• Minimum 3 years in transportation operations, Control Tower, freight forwarding, or SCM.
• Experience in international transportation preferred.
• Experience with WMS, TMS, ERP, or transport visibility platforms preferred.
• Fluent in English and Chinese; Dutch is an advantage.

Responsibilities

• Monitor end-to-end outbound transportation and warehouse operations across the supply chain.
• Track KPIs including OTD, customs lead time, transit time and inventory availability.
• Prepare regular operational reports and dashboards.
• Identify and escalate risks such as delays, customs issues and capacity shortages.
• Serve as central coordination point between customers, carriers, warehouses, brokers and internal departments.
• Maintain communication with carriers to ensure smooth execution.
• Coordinate issue resolution and facilitate continuous process improvements.
• Conduct root cause analysis for delays and disruptions.
• Drive CAPA with cross-functional teams.
• Review freight invoices and support budgeting activities.
• Monitor logistics expenditures and keep costs within budget.
• Evaluate carrier performance and support selection and SLAs.

Skills

Analytical mindset

Communication & stakeholder management

Independent work in a fast-paced intl.

English & Chinese fluency

Dutch language (advantage)

Education

Bachelor's degree in Logistics, SCM, or related field

Tools

WMS

TMS

ERP

Transportation visibility platforms

Job description

CTS International Logistics Netherlands B.V. is seeking a Transportation Operations Specialist to oversee end-to-end outbound transport and warehouse activities, ensuring timely delivery and compliance with safety and regulatory requirements.

This role emphasizes KPI tracking, cross-functional coordination with customers, carriers, and internal teams, and proactive risk management to optimize costs and performance.