Global Hotel Operations Specialist | Hoofddorp | Full-time

Personio; Netherlands; Remote; EUR 31,000 - 37,000; Full time

Benefits offered by this job

NS Travel Card or travel allowance

25 vacation days

8% vacation allowance

Company gym access

Fresh fruit and fair-trade coffee

Job summary

Get-e is searching for a Global Hotel Operations Specialist to join our 24/7 international service team. You will manage airline crew accommodation bookings with hotel partners worldwide, ensuring availability and accurate rates across PMS/booking systems, and addressing any issues quickly in a fast-paced, multicultural setting.

You will work directly with suppliers and internal teams, handling cut-off dates, policies, and last-minute changes while maintaining high service standards and

Qualifications

• Fluent English is required; other languages are a plus.
• Experience in hotel operations, reservations, or hospitality is strongly preferred.
• Familiarity with hotel PMS, channel manager, or GDS/OTA booking systems is a plus.
• Understanding of allotments, rate parity, cut-off dates, no-show policy is a plus.
• Strong written and verbal communication skills for supplier negotiation and issue resolution.
• Able to work rotating shifts including weekends.
• Bachelor's degree or equivalent HBO-level thinking/working in hospitality is a plus.

Responsibilities

• Manage hotel bookings, room allotments and rate/availability across a global network.
• Liaise with hotel suppliers to resolve availability conflicts, rate discrepancies and last-minute changes.
• Monitor cut-off dates, no-show/cancellation policies and contract terms to avoid exposure.
• Support crew accommodation logistics including rest periods and proximity to airports.
• Perform quality checks on booking details and hotel data accuracy in systems.
• Communicate with clients and hotel partners professionally across channels.
• Identify recurring issues and propose process improvements.
• Collaborate with international teammates and internal teams in a fast-paced environment.

Skills

Fluent English

Strong communication

Hotel operations experience

PMS / booking systems

Problem solving

English plus language skills

Team collaboration

Shift flexibility

Education

Bachelor’s degree or equivalent

Tools

PMS systems

Channel manager

GDS/OTA knowledge

Job description

Your job

Location: Hoofddorp, the Netherlands (No visa sponsorship available)
Hours: 36 hours/week | Rotating shifts: morning, evening & weekends | On-site
Salary: €2,800–€3,360 gross/month (based 36 hours/week)

About the Role

Get-e is scaling quickly, and we're looking for driven, adaptable team players to grow with us. As a Global Hotel Operations Specialist, you'll sit at the core of our 24/7 international service team, managing hotel accommodation bookings for airline crews and clients across the world. You'll work directly with hotel suppliers and PMS/booking systems to secure availability, resolve allotment and rate issues, and keep crew accommodation running without disruption in a fast-paced, multicultural environment.

If you're someone who thrives under pressure, enjoys solving supplier and booking problems, and brings a can-do mentality to every shift, we'd love to meet you.

Your profile

What You'll Do

• Manage hotel bookings, room allotments, and rate/availability across a global hotel network.




• Liaise directly with hotel suppliers to resolve availability conflicts, rate discrepancies, and last-minute changes.




• Monitor cut-off dates, no-show/cancellation policies, and contract terms to avoid service or cost exposure.




• Support crew accommodation logistics, including duty-of-care requirements (rest periods, curfews, proximity to airport/duty).




• Perform quality checks on booking details and hotel data accuracy in our systems.




• Communicate with clients and hotel partners in a professional, empathetic manner across multiple channels.




• Identify recurring supplier or booking issues and propose process improvements.




• Collaborate with international teammates and internal teams (Client Services, Hotel Management) in a fast-paced environment.

What You Bring

• Fluent English speaker; additional languages are a plus.




• Prior experience in hotel operations, reservations, or hospitality (e.g. front office, revenue/reservations, or a hotel-facing role at a travel/DMC/OTA) is strongly preferred.




• Familiarity with hotel PMS, channel manager, or GDS/OTA booking systems is a plus.




• Understanding of hotel industry terms and mechanics (allotments, rate parity, cut-off dates, no-show policy) is a plus.




• Strong written and verbal communication skills, especially for supplier negotiation and issue resolution.




• Comfortable with rotating shifts (including weekends).




• Bachelor's degree (or equivalent Dutch HBO-level thinking/working) — hospitality/hotel management background is a plus.




• Team spirit and a proactive, problem-solving attitude.

Why us?

Besides an exciting and dynamic job, we provide you with the following:

• Gross monthly salary of €2,800 - €3,360 based on 36 hours/week.




• 7-month contract with base salary increase upon extension.




• NS Business Card or travel allowance.




• 25 vacation days (full-time basis).




• 8% vacation allowance (paid in April).

Furthermore, we provide you with other benefits:

• Discounted warm Muscle Meals.




• 2 free cab rides per year from Get-E.




• Biannual company parties.




• Fresh fruit and fair-trade coffee with freshly roasted beans.




• Friday afternoon "borrel" to wrap up the week.




• Access to our in-house gym