Duty Management Intern - February 2027

PPHE Hotel Group; Amsterdam; On-site; EUR 7,100 - 9,600; Full time

Benefits offered by this job

Meal during shift

Discounted hotel rates

50% F&B discount

Career growth opportunities

Travel and expenses coverage

Job summary

Park Plaza Amsterdam Airport, part of PPHE Hotel Group, seeks a Duty Management Intern – February 2027 to support daily hotel operations across Front Office, Housekeeping, F&B, and Maintenance, reporting to the Rooms Division Manager.

You will gain hands-on exposure to leadership, decision-making, and cross-department coordination in a fast-paced, international hotel setting, with 38 hours per week and a monthly €750 allowance.

Qualifications

• Currently enrolled in a Hospitality, Hotel Management, Tourism Management, or related study programme.
• Strong communication skills in English, written and spoken.
• Passion for hospitality and delivering exceptional guest experiences.
• Proactive, organised, and eager to learn in a dynamic hotel environment.
• Strong problem-solving abilities and confidence working with multiple departments.
• Ability to prioritise tasks and remain calm under pressure in a fast-paced operational environment.
• Strong attention to detail and commitment to high service standards.
• Eligible to complete an internship in the Netherlands.

Responsibilities

• Support the Rooms Division Manager in overseeing the daily operation of Front Office, Housekeeping, Food & Beverage, and Maintenance departments
• Act as a central point of contact for operational matters and assist in ensuring effective communication between departments
• Conduct regular inspections of guest rooms, public areas, restaurants, bars, and back-of-house areas to ensure hotel standards are maintained
• Assist with handling guest inquiries, complaints, and service recovery actions to ensure a positive guest experience
• Support the coordination of VIP arrivals, special requests, and guest recognition activities
• Monitor guest satisfaction and follow up on opportunities identified through guest feedback and reviews
• Assist with room inventory management, occupancy monitoring, and room readiness throughout the day
• Support Food & Beverage operations during busy periods, conferences, and group arrivals when required
• Coordinate with Housekeeping, Front Office, Food & Beverage, and Maintenance teams to resolve operational challenges efficiently
• Assist in managing emergency situations and ensure compliance with health, safety, and security procedures
• Prepare daily operational reports, shift handovers, and management updates
• Participate in departmental and operational meetings, contributing ideas to improve service quality and operational efficiency
• Support managers with projects, audits, training activities, and quality assurance initiatives

Skills

English communication

Teamwork

Proactive learner

Customer service mindset

Education

Hospitality/Hotel Management student

Job description

At Park Plaza Amsterdam Airport, every detail contributes to an exceptional guest experience. Located near Schiphol Airport and Amsterdam city centre, our hotel welcomes guests from across the world and offers a dynamic, international environment where quality, teamwork, and service excellence are at the heart of everything we do. It is the ideal place to gain practical management experience and develop your leadership skills across hotel operations.

As the Duty Management Intern – February 2027, reporting to the Rooms Division Manager, you play an important role in supporting the day-to-day operation of the hotel. Working across multiple departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance, you gain hands-on exposure to hotel management while contributing to operational excellence and exceptional guest experiences. This internship offers a unique opportunity to develop leadership, decision-making, and problem-solving skills within a fast-paced hospitality environment.

• Department: Guest Relations
• Job level: Team Member
• Job type: Internship
• Hours per week: 38

Responsibilities

• Support the Rooms Division Manager in overseeing the daily operation of Front Office, Housekeeping, Food & Beverage, and Maintenance departments
• Act as a central point of contact for operational matters and assist in ensuring effective communication between departments
• Conduct regular inspections of guest rooms, public areas, restaurants, bars, and back-of-house areas to ensure hotel standards are maintained
• Assist with handling guest inquiries, complaints, and service recovery actions to ensure a positive guest experience
• Support the coordination of VIP arrivals, special requests, and guest recognition activities
• Monitor guest satisfaction and follow up on opportunities identified through guest feedback and reviews
• Assist with room inventory management, occupancy monitoring, and room readiness throughout the day
• Support Food & Beverage operations during busy periods, special events, conferences, and group arrivals when required
• Coordinate with Housekeeping, Front Office, Food & Beverage, and Maintenance teams to resolve operational challenges efficiently
• Assist in managing emergency situations and ensure compliance with health, safety, and security procedures
• Prepare daily operational reports, shift handovers, and management updates
• Participate in departmental and operational meetings, contributing ideas to improve service quality and operational efficiency
• Support managers with projects, audits, training activities, and quality assurance initiatives

Essential Requirements

• Currently enrolled in a Hospitality, Hotel Management, Tourism Management, or related study programme
• Strong communication skills in English, written and spoken
• Passion for hospitality and delivering exceptional guest experiences
• Proactive, organised, and eager to learn in a dynamic hotel environment
• Strong problem-solving abilities and confidence working with multiple departments
• Ability to prioritise tasks and remain calm under pressure in a fast-paced operational environment
• Strong attention to detail and commitment to high service standards
• Eligible to complete an internship in the Netherlands

Preferred Requirements

• Previous experience or strong interest in hotel operations, rooms division, front office, or guest services
• Leadership potential and willingness to take initiative
• Strong interpersonal and teamwork skills
• Interest in operational management and developing cross-departmental knowledge
• Ability to work flexible shifts, including weekends and holidays when required
• Dutch or any additional language is an advantage

Your Benefits and Perks

• Tasty and healthy meal during your shift
• Discounted hotel rates including Radisson Hotel Group worldwide and family and friends
• 50% food and beverage discount at our restaurants and bars
• Exclusive discounts via alleo.nl
• Exclusive team discounts on premium ESPA skincare and Kevin Murphy haircare products
• Great learning and development opportunities
• Career growth opportunities across PPHE Hotel Group Europe
• Annual company parties and outings
• Time to work on school assignments or thesis
• Full coverage of travel and job-related expenses

The monthly allowance is €750, exceeding Horeca CAO (BOL) guidelines.