Airline Account Director

Get-e; Hoofddorp; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Pension contrib 2.5%

25 vacation days per year

8% holiday allowance

NS Business Card

Bike lease

Hybrid work up to 2 days per week

Travel abroad up to 2 weeks

Employee discounts

Job summary

Get-e, a fast-growing travel tech company in Amsterdam, is seeking an Account Director to own and grow a portfolio of airline partnerships. You’ll lead QBRs, engage with stakeholders from ground operations to senior leadership, and identify opportunities across stations, routes, and services.

Travel is required to meet clients and drive expansion. You’ll be the face of Get-e for major airlines, shaping account plans and ensuring consistent, measurable growth while expanding service lines like

Qualifications

• 7+ years in key account management, client service, or airline/aviation commercial roles.
• Proven track record of retaining and expanding enterprise or key accounts with measurable results.
• Experience negotiating contracts and renewals with procurement and senior stakeholders.
• Confident in front of clients, calm in escalations, proactive about improvement.
• Comfort working with data (account performance, KPIs) to steer decisions.
• Strong written and spoken English; other languages are a plus.
• Structured, commercial mindset with practical account plans.

Responsibilities

• Own a portfolio of key airline accounts with retention and net revenue growth targets.
• Build and execute an account plan per client with expansion opportunities and risk actions.
• Identify and close expansion: new stations, routes, and services; renewals and negotiations.
• Develop relationships from ground operations to procurement and senior leadership.
• Travel regularly to meet clients and lead QBRs end to end (service, roadmap, commercial).
• Monitor client health, spot churn risk, and act on growth signals early.
• Onboard new airline clients and ensure recurring themes reach product/service teams.

Skills

Key account management

Client service

Airline/aviation commercial

Contract negotiation

Data analysis

Relationship building

English communication

Job description

Your job

Own and grow our most important airline partnerships.

At Get-e, we’re growing fast. Airlines, assistance companies and travel partners around the world use our platform to manage ground transport and hotel bookings in 110+ countries. Our business development team keeps landing new airline logos. Now we need someone who makes those partnerships bigger and keeps them for the long run.

That’s where you come in.

This isn’t a “keep the lights on” kind of role. As Account Director, you own a portfolio of key airline accounts with clear retention and growth targets. You are the face of Get-e for your clients: you lead the QBRs, you know the people from ground operations up to procurement and senior leadership, and you find the next opportunity within each account.

This is a role where you’ll see your results come to life. You decide how Get-e shows up for the airlines that matter most to us, shape your own account plans, and open up new routes and services within your accounts. It’s a chance to leave a real footprint.

Your profile

What you’ll do

• Own a portfolio of key airline accounts and be responsible for retention and net revenue growth
• Build and execute an account plan per client, with clear expansion opportunities and risk actions
• Identify and close expansion: new stations and routes, additional services (crew transport, hotel booking, deadhead travel), renewals and renegotiations
• Build relationships at every level within each airline, from ground operations and crew planning to procurement and senior leadership
• Travel regularly to meet your clients where they are
• Lead QBRs end to end: service performance, roadmap, and commercial development
• Monitor client health and escalation trends, spot churn risk and growth signals early, and act on them
• Act as first point of contact for airline escalations from our Amsterdam office, supporting our teams and working with Client Care and Operations to fix issues at the root
• Depending on your experience: take ownership of Get-e’s broader account management strategy
• Ensure smooth onboarding of newly won airline clients, working closely with the business development colleagues who landed them
• Make sure recurring client themes reach our product and service teams and lead to actual improvements

You bring

• 7+ years in key account management, client service, or airline/aviation commercial roles
• A proven record of retaining and expanding enterprise or key accounts, and you can show the numbers
• Experience negotiating contracts and renewals with procurement and senior stakeholders
• You’re confident in front of clients, calm in escalations, and proactive about improvement
• Comfort working with data (account performance, service KPIs) to steer decisions
• Strong written and spoken English (additional languages are a bonus)
• A structured, commercial mindset: you build account plans, but you keep things practical
• Background in aviation, assistance, or travel tech is a strong plus

Why us?

What’s in it for you?

We want our benefits to make your working life easier, more flexible and a little more enjoyable too.

• Thinking about the future? We contribute 2.5% towards your pension.
• Ready for a break? Enjoy 25 vacation days per year, plus 8% holiday allowance. Don't forget to experience our service yourself. Use our transfers twice a year and experience first‑hand what we offer our clients. Also, enjoy employee discounts on hotel stays.
• However you commute: Travel by train with an NS Business Card, or drive with travel expenses covered and parking available at the office.
• Fancy a new bike? Make use of our bike lease option for private use.
• Flexibility matters: Work from home up to 2 days per week, with the possibility to work from abroad for up to 2 weeks.
• Coffee, matcha or something healthy? Enjoy Starbucks coffee, matcha, fresh fruit and employee meal discounts at the office.
• Friday plans sorted: Join the team for our Friday borrels.
• A little friendly competition: Put your skills to the test during our company ping-pong tournaments.

Does this sound like the opportunity you’ve been waiting for?

About Us

Get-e is a fast-growing B2B travel tech company based in Amsterdam, building a fully managed 24/7 platform that powers airport transfers and A-to-B travel worldwide. Through a strong network of local partners, our service operates in 110+ countries across 900+ airports and destinations.

We are an international team with 30+ nationalities, working together in a dynamic, fast‑paced environment where ideas move quickly and ownership is real.

We work with some of the biggest names in travel, including 70+ airlines and leading global brands, and we are continuing to scale quickly. Recently, we expanded into hotel accommodation for airline crew, opening up an exciting new growth chapter.

At Get-e, you will be working at the intersection of travel, technology, and global operations across three key areas:

• Airlines: Delivering end-to-end solutions for crew transport and accommodation, from sourcing partners to automating complex operations, all supported by our 24/7 Global Operations Centre in Amsterdam.
• Assistance Companies: Enabling critical travel logistics, supporting the safe repatriation of travelers and movement of medical professionals.
• Travel Partnerships: Powering transfer solutions behind major global brands like Booking.com, Amadeus, Visa, and Mastercard.

If you enjoy solving complex challenges, working in a fast-scaling environment, and building products used around the world, you will fit right in.