Global Head of Field Services Netherlands

Greenhouse Software, Inc.; Netherlands; Remote; EUR 120,000 - 180,000; Full time

Job summary

Blue Wireless is seeking a Global Head of Field Services to oversee safety, efficiency and customer satisfaction across on-site installations, break/fix, and de-install activities performed worldwide. The role aims to professionalize the function, improve training, documentation and processes, and build a scalable, high-quality field service capability.

The ideal candidate leads initiatives to enhance quality and safety programs, manages contractor relationships, and drives faster, cheaper, and

Qualifications

• Experienced in Field Services or Safety operations.
• Strong experience with quality and safety processes.
• Able to work across multiple functional teams.
• Minimal 10 years of experience in business environment.
• Understanding of global IT services and enterprise customer requirements.
• Understanding of networking technologies (IP networking, 5G, LEO satellite connectivity, enterprise WAN) is an advantage.
• Advanced degree (MSc or equivalent) desirable.

Responsibilities

• Manage the global field services aspects including site surveys, service installations and on-site in-life support.
• Create, improve and communicate field service processes and scope of work.
• Work on improving automation and integration into Service Delivery and Support Processes.
• Handle escalations and manage resolution of Field Service activities.
• Work with Procurement to find and contract Field Service providers; manage contractor relationships.
• Lead Health & Safety and Quality programs, audits and corrective actions.

Skills

Field Services

Safety operations

Quality processes

Cross-functional collaboration

Global IT services

Networking knowledge

Education

MSc or equivalent

Job description

Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connecting branches, remote sites and vessels using wireless solutions.

Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable experience.But technology is only one part of our success story – Our ‘secret sauce’ is our people. Their creativity, hands-on attitude, and willingness to go above and beyond for our customers keep us growing, which is why we’re always looking for new colleagues to join us on our journey.

Role Summary

As Global Head of Field Services you are responsible for the safety, efficiency and customer satisfaction of Blue Wireless field services which are delivered in over 60 countries globally. Field Services are an essential aspect of Service Delivery and In-Life Support in Blue Wireless and include all on-site activities such as installation of routers, cabling and Starlink panels, but also break/fix and de-install activities. The majority of the services is executed by 3 rd party contractors,and various services also by our own staff. The objective is to professionalize the function, by improving the quality and safety of the activities on site, and by enhancing training, documentation- and process. The goal is to build a scalable, globally consistent, high-quality field service capability that delivers installations faster, cheaper, and with higher customer satisfaction than competitors.

Key Responsibilities

Field Service Processes

• Manage the global field services aspects of Blue Wireless, which includes site surveys, service installations, on-site in-life support
• Create, improve and communicate field service processes, including scope of work
• Work on improving automation and inclusion into Service Delivery and Support Processes
• Handle escalations of Field Service activities and manage through resolution

Contractor Management

• Work with Procurement on finding and contracting Field Service providers
• Manage the relationship with contractors who provide field services for Blue Wireless
• Provide training and procedures for 3 rd parties and ensure compliance to our requirements
• Establish processes to manage certifications, insurances and other documents

Quality & Safety

• Be the champion for Health & Safety across Blue Wireless, lead programs, training, raise awareness and manage a risk register
• Be the champion for Quality across Blue Wireless, lead programs, training and raise awareness
• Lead compliance and certification initiatives such as ISO 45001 or other standards to implement industry best practices. This should include Audit programs, tracking safety metrics and taking corrective action where needed

Living the Core Values of Blue Wireless

We tell it like it is

Straightforward communication. No corporate fluff. Honest feedback between colleagues and customers so problems are solved quickly.

We grow together

Continuous improvement. The telecom and wireless world moves fast, and we constantly learn, adapt, and evolve with our customers.

We reach for the smiles

Customer success is the real scoreboard. We go the extra mile to deliver results and create customers who genuinely enjoy working with us.

We think global

Act with a global mindset—solutions, processes, and teamwork designed for international customers and a multicultural team.

If you-

• Experienced in Field Services or Safety operations
• Strong experience with quality and safety processes
• Able to work across multiple functional teams, supporting and guiding them
• Minimal 10 years of experience in business environment
• Understanding of global IT services and enterprise customer requirements
• Understanding of networking technologies (IP networking, 5G, LEO satellite connectivity, enterprise WAN) is an advantage
• Experience working with technology vendors, professional service companies, and regulatory environments across multiple regions
• Advanced degree (MSc or equivalent) desirable

... we'd love to hear from you.

Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us!

You’ll be-

• Part of a professional international team of networking solution experts
• Given the opportunity to make a difference, in helping with the development of the role and the business
• Offered many career development opportunities as the company grows and evolves
• In a “destination workplace”: work with great managers, in an ideal workplace, while doing meaningful work
• Surrounded by highly supportive peers in a healthy working environment

Blue Wireless (part of Wireless Logic Group) unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do.