Network Support Engineer - Arnhem

Blue Wireless; Arnhem; On-site; EUR 42,000 - 65,000; Full time

Job summary

A global telecommunications provider is seeking a Network Support Engineer in Arnhem, Gelderland. The ideal candidate will provide technical expertise, manage customer support, and troubleshoot network issues. Strong knowledge of IP networking, communication skills in English, and a proactive attitude are essential. Certifications in Cisco/Juniper are a plus, but not required. This full-time position offers opportunities for career development in a dynamic environment and may include flexible hours, including weekends.

Qualifications

• Good understanding of IP networking fundamentals and routing protocols.
• Problem‑solving skills on basic network issues.
• Cisco/Juniper certifications are a great advantage.
• Knowledge of Peplink and HP Aruba switching.
• Knowledge of WiFi products such as Extreme is advantageous.
• Ability to communicate clearly in English; Spanish is beneficial.
• Proactive, adaptable, and a team player.
• Availability to work flexible hours including weekends.
• Clear, professional English communication; knowledge of Spanish is a bonus.
• Willing to learn, take ownership and work collaboratively with global teams.
• Shift flexibility: 8:00–16:00 or 14:00–22:00; 40 hours/week, 5 days incl. weekends.

Responsibilities

• Provide technical expertise for installations and troubleshooting.
• Develop documentation for the implemented network.
• Manage technical testing and global support.
• First line of support through calls, emails, and tickets.
• Take ownership of incident resolution according to SLA.
• Troubleshoot network issues and explain resolutions.
• Provide technical support via remote assistance.
• Collaborate with engineers in different time zones.
• Own incident resolution end-to-end per SLA.
• Troubleshoot connectivity issues and explain resolutions to customers by email.
• Offer on-demand technical support via remote access and conference calls.
• Collaborate with other network support engineers across time zones to resolve issues.

Skills

IP networking fundamentals

Problem-solving skills

Cisco/Juniper certifications

Knowledge of Peplink and HP Aruba

WiFi products knowledge

Clear communication in English

Adaptability and teamwork

Critical thinking

Proactive team player

Education

Associate degree or equivalent

Tools

Cisco equipment

Juniper devices

Peplink

HP Aruba switches

Extreme WiFi gear

Network testing tools

Job description

1 week ago Be among the first 25 applicants

Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used for connect branches, remote sites and vessels using wireless solutions.

Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll‑out of projects a painless and predictable. But technology is only one part of our success story – our "secret sauce" is our people: our creativity, hands‑on attitude, and our willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey.

In‑life support for Blue Wireless services is a critical element of the customer lifecycle and success of Blue Wireless as a whole. As our customer base have grown significantly globally, we’re expanding the Global Customer Support (GSC) team in Arnhem with additional Network Support, being part of the larger network team. You will be working closely with our Global Head of Customer Support in Malaysia as well as our Manager Support in Arnhem.

What's on your plate?

• Provide technical expertise including installations, troubleshooting, deployment and configuring routers and other wireless network equipment
• Develop and maintain comprehensive documentation associated with the implemented network
• Managing technical testing and virtual global support via different messaging apps based on clients’ location
• First line of support for our global enterprise customers through voice calls, emails and tickets
• Taking ownership and managing incident resolution for any network support matters according to our SLA from beginning to end
• Troubleshooting network connectivity issues and the ability to explain resolution to our enterprise customers via email
• Providing on‑demand technical support via remote and joining troubleshooting conference calls when required
• Collaborating with other network support engineers, most likely from different time zones, to solve network malfunctions

If you-

• have a good understanding of IP networking fundamentals and routing protocols
• have problem‑solving skills on basic network issues
• have Cisco/Juniper certifications (a great advantage but not a must)
• have knowledge of Peplink, HP Aruba switching
• have knowledge on WiFi products like Extreme or other related brands will be advantageous
• can communicate clearly and professionally in English, verbally, and in writing. Spanish is very advantageous
• are proactive, adaptable, and a team player, and has no problems assisting customers over the phone
• are able to work on the following schedule 1) 8:00 AM to 4:00 PM or 2) 2:00 PM to 10:00 PM
• 40 hours a week, 5 days a week which can include Saturdays and Sundays
• have the willingness to learn and takes ownership of customer’s issue from start to finish
• are a critical thinker

... we'd love to hear from you.

Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast‑paced environment. Come grow with us!

You’ll be-

• Part of a global professional team of networking solution experts
• Given the opportunity to make a difference, in helping with the development of the role and the business
• Offered many career development opportunities as the company grows and evolves
• In a “destination workplace”: work with great managers, in an ideal workplace, while doing meaningful work
• Surrounded by highly supportive peers in a healthy working environment

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Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology and Engineering

Industries

Telecommunications