Product Manager - Customer Support & AI-Driven Channels

Brookwood Recruitment Ltd; Amsterdam; Hybrid; EUR 122,744 - 174,817; Full time

Job summary

A global recruitment agency is seeking a Product Manager for the Customer Support Product team in Amsterdam. This role involves driving product vision and strategy while managing cross-functional teams to enhance customer service experiences. Candidates should have experience in leading diverse teams and executing data-driven roadmaps. The position is office-based for 2-3 days a week. Excellent communication and stakeholder management skills are essential.

Qualifications

• Past experience in leading cross-functional product teams including engineering, design, and analytics.
• Proven ability to drive customer-centric product strategies.
• Experience in owning and executing on multi-quarter product roadmaps.

Responsibilities

• Own use-case agnostic capabilities around channels, case management and process flows.
• Understand the needs of travellers and build products that deliver incremental value.
• Develop product vision, strategy and a 1-2 year roadmap informed by customer insight.

Skills

Leading cross-functional product teams

Customer-centric product strategies

Driving product roadmaps

Stakeholder management

Communication skills

Managing distributed teams

Job description

A global recruitment agency is seeking a Product Manager for the Customer Support Product team in Amsterdam. This role involves driving product vision and strategy while managing cross-functional teams to enhance customer service experiences. Candidates should have experience in leading diverse teams and executing data-driven roadmaps. The position is office-based for 2-3 days a week. Excellent communication and stakeholder management skills are essential.