Global Head of Customer Success & Support

Octiva Group; Netherlands; On-site; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Leadership role

Shape customer journey

Dynamic culture

Job summary

Octiva is a fast-growing robotics company that aims to help growers succeed through smart automation. We are seeking a Head of Customer Success to lead and scale our global support team, ensuring customers get the most from our robots in the field.

You will manage the full post-sales journey from deployment to performance follow-up, define scalable processes, improve documentation, and share insights with engineering and sales.

Qualifications

• Master’s degree in Engineering, Mechatronics, or related technical field.
• Experience or affinity with horticulture or Controlled Environment Agriculture (CEA).
• Energetic and motivated to help others, making customers successful in a fast-paced environment.
• Commercial mindset; delivers service and business value; aims for customer loyalty.
• Detail-oriented with pragmatic approach; able to keep things moving.
• Excellent communicator and collaborator across support, engineering, and commercial teams.
• Fluent in Dutch and English (spoken and written); other languages are a plus.

Responsibilities

• Make customers happy by handling requests quickly, clearly and with care.
• Build and lead a global support organization with clear structure, KPIs and scalable processes.
• Shape the product by driving improvements from real-world customer feedback and aligning service costs with targets.
• Oversee hiring, training, budgeting, and regional capacity planning.

Skills

Leadership

Communication

Team management

Customer success

Education

Master’s degree in Engineering/Mechatronics or related field

Job description

Octiva is a fast-growing robotics company that aims to help growers succeed through smart automation. We are seeking a Head of Customer Success to lead and scale our global support team, ensuring customers get the most from our robots in the field.

You will manage the full post-sales journey from deployment to performance follow-up, define scalable processes, improve documentation, and share insights with engineering and sales.