Global Deep-Sea Customer Success Manager

Stolt-Nielsen; Rotterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work (2 days from home)

Pension contribution

Health contribution

Bike plan

Brand-new office with barista, gym &游戏

Job summary

Stolt-Nielsen seeks a Customer Success Manager Deep Sea to oversee end-to-end customer orders and resolve logistics challenges across a fast-paced operation. You will collaborate with internal teams to ensure service excellence and timely delivery while maintaining high quality standards.

The role requires fluent English and a strong logistics mindset, with a Bachelor’s degree preferred and a minimum of three years in a customer-facing position.

Qualifications

• Bachelor's degree or equivalent preferred.
• Minimum 3 years of relevant work experience in a customer-facing role.
• Fluent English required; German language is a strong preference.
• Strong understanding of logistics processes and customer service standards.

Responsibilities

• Oversee customer orders from start to finish and ensure timely, accurate execution.
• Identify and resolve logistics challenges and provide practical solutions to prevent disruptions.
• Coordinate with internal teams to meet customer expectations and company standards.
• Manage inquiries and complaints to deliver an exceptional operational experience.
• Register events accurately and report root causes with preventative recommendations.

Skills

CRM

Logistics

Communication

English

German a plus

Education

Bachelor's degree

Job description

Stolt-Nielsen seeks a Customer Success Manager Deep Sea to oversee end-to-end customer orders and resolve logistics challenges across a fast-paced operation. You will collaborate with internal teams to ensure service excellence and timely delivery while maintaining high quality standards.

The role requires fluent English and a strong logistics mindset, with a Bachelor’s degree preferred and a minimum of three years in a customer-facing position.