Customer Success Manager

Fleet Cleaner; Delft; In loco; EUR 44.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus up to 20%

25 vacation days

Training programs

Growth opportunities

International client exposure

Descrizione del lavoro

Fleet Cleaner in the Netherlands is seeking a Customer Success Manager to promote our robotic cleaning and inspection services to a global shipping client base. You will handle service requests, craft tailored proposals, and work with our international account managers to keep customers satisfied.

You will collaborate with operations, engineering, and sales teams, contribute ideas to optimize processes, and participate in growth initiatives.

Competenze

• Bachelor's or master's degree required in commercial, business, or technical field.
• Minimum of two years in a commercial role, preferably international.
• Proficient in Dutch and English for interaction with international clients.
• Hands-on mindset and eagerness to learn about the shipping industry.
• Excellent communication skills, both verbal and written.

Mansioni

• Handle customer requests by reaching out and proposing tailored services.
• Identify vessels of interest and follow up with them.
• Be the first point of contact for offers and timely responses.
• Participate in client evaluations with international account managers to improve satisfaction.
• Collaborate with operations, account management, and engineering to enhance customer satisfaction.
• Contribute ideas and support to optimize sales processes and software.

Conoscenze

Dutch language

English language

Communication skills

Sales mindset

International experience

Formazione

Bachelor's or Master's degree in business/technical field

Descrizione del lavoro

Would you like to promote our robotic cleaning and inspection services to our large, international client base? Would you enjoy handling service requests from various major shipping companies? And do you consider customer satisfaction to be very important? Then be sure to check out our job opening for a Customer Success Manager!

With our innovative underwater robots, inspection drones, diving operations, and Fleet Monitor, we offer our international client base in the shipping industry unique solutions for maintaining their vessels. In doing so, we directly contribute to reducing emissions, creating a cleaner environment, and enabling customers to operate more efficiently.

Your responsibilities

As a Customer Success Manager, you will be responsible for the following:

• Handling customer requests by reaching out and offering tailored proposals for our services;
• Analyzing and identifying potential vessels of interest and following up on them;
• Acting as the first point of contact for customers regarding offers and ensuring timely responses;
• Participating in client evaluations together with our international account managers to identify improvement opportunities and enhance customer satisfaction;
• Collaborating with various internal departments, such as operations, account management, engineering, etc., to further enhance customer satisfaction;
• Actively contributing ideas and support to further optimize our sales department in terms of processes, software, and more.

Job Requirements

To successfully fulfill the role of Customer Success Manager, we ask for the following qualifications:

• A completed bachelor's or master's degree in a commercial, business, or technical field;
• At least two years of experience in a commercial role, preferably in an international environment;
• Proficiency in Dutch and English, as you will be interacting frequently with international clients;
• A hands‑on mindset and a willingness to learn more about the shipping industry;
• Excellent communication skills, with the ability to convey information and proposals clearly both verbally and in writing.

What we offer

For the position of Customer Success Manager, we offer:

• An interesting and responsible role where you work together with an enthusiastic team on building strong relationships, attracting new clients, and promoting innovative products;
• A salary between €3,900 and €5,000, along with attractive secondary employment benefits;
• A bonus scheme allowing you to earn up to 20% above your gross monthly salary;
• 25 vacation days based on a full-time position;
• Opportunities for personal growth and development through various training programs (such as sales skills or maritime industry insights) and strong internal support;
• Opportunities for further advancement within a fast-growing company.