Customer Support Agent for the Mercedes Team - Dutch speaking

Next Job Abroad; Rotterdam; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Flexible work options

Full relocation support

Health insurance

Career development opportunities

Free online Greek language courses

Job summary

Next Job Abroad is looking for Dutch-speaking Customer Care Specialists to join their team supporting the Mercedes-Benz project. Responsibilities include providing frontline support through various channels and assisting luxury clients. Required qualifications include fluency in Dutch and proficiency in English. The position offers flexible remote work, full relocation support, competitive salary, health insurance, and opportunities for career development.

Qualifications

• Fluent in Dutch (C1) is mandatory.
• Proficient in English (B2) for training and operations.
• Comfortable with PC apps and mobile platforms.

Responsibilities

• Provide frontline customer support via calls, emails, and chat.
• Handle first-line inquiries on warranties, appointments, and general documentation.
• Support demanding luxury clients in sensitive situations.

Skills

Strong communication skills

Customer service skills

Advanced problem-solving abilities

Multitasking abilities

Job description

We are seeking Dutch-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.

Roadside Assistance (RSA)

• 24/7 breakdown support following strict safety guidelines
• Recovery assistance for vehicles to dealerships
• B2B & B2C customer support
• Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)

Connected Mobility Services (CMS)

• Support for Mercedes Me App and digital services
• Account login, activation/deactivation of digital services
• Service purchases, online appointment booking, vehicle monitoring
• Inform customers about features included in service packages
• Basic troubleshooting; complex issues escalated to Backdesk

Customer Service (CS)

• Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
• Provide support to demanding luxury clients, often in sensitive situations

Requirements

• Dutch: C1 (mandatory)
• English: B2 (for training & operations)
• Strong communication and customer service skills
• Advanced problem-solving and multitasking abilitiesComfortable with PC apps, mobile platforms (Android/iOS), and basic network setups
• Driver's license: a plus
• Previous experience in customer service or technical support: preferred but not required

Benefits

• Flexible work options: Remote anywhere in Greece
• Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance
• Competitive monthly salary plus two extra annual payments
• Paid training and onboarding program
• Health insurance and additional perks
• International work environment with colleagues across Europe
• Free online Greek language courses
• Modern offices in Athens with comfortable break areas
• Career development opportunities and internal mobility
• Social events and team initiatives

Life in Greece

• Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you'll enjoy an affordable Mediterranean lifestyle and a welcoming international community
• Ready to start your Dutch-speaking customer care career in Greece?
• Apply today and join our international streaming support team!