Global Customer Service Specialist: O2C & Logistics

Eastman Chemical B.V.; Rotterdam; On-site; EUR 35,000 - 50,000; Full time

Job summary

Eastman Chemical B.V. in Rotterdam is looking for a Customer Service Representative (CSR) to understand and meet customer needs while providing exceptional service. In this role, you will be the primary contact for customers, responsible for managing the Order To Cash process and collaborating with internal teams to deliver results that align with business strategy.

The ideal candidate will have a bachelor's degree and experience in Customer Service or Supply Chain within an international context. Fluency in English and German is required, along with strong analytical and communication skills.

Qualifications

• Minimum bachelor's degree or equivalent qualification.
• Previous experience in Customer Service, Supply Chain, or Internal Sales.
• Fluency in English and German, both written and verbal.

Responsibilities

• Manage the entire Order To Cash process.
• Respond to customer inquiries and feedback.
• Collaborate with Sales, Product Management, Planning, and Logistics.

Skills

Customer Service

Communication Skills

Analytical Skills

Stakeholder Management

Fluent in English and German

Education

Bachelor’s Degree or equivalent

Tools

SAP/ERP

CRM (SalesForce)

Job description

Eastman Chemical B.V. in Rotterdam is looking for a Customer Service Representative (CSR) to understand and meet customer needs while providing exceptional service. In this role, you will be the primary contact for customers, responsible for managing the Order To Cash process and collaborating with internal teams to deliver results that align with business strategy.

The ideal candidate will have a bachelor's degree and experience in Customer Service or Supply Chain within an international context. Fluency in English and German is required, along with strong analytical and communication skills.