Global Logistics - Customer Service Coordinator (Rotterdam)

OOCL Logistics Group; Rotterdam; Hybrid; EUR 32,000 - 46,000; Full time

Job summary

OOCL Logistics Group in Rotterdam is hiring a Customer Service Coordinator to be the first point of contact for customers and to provide complete operational and administrative handling of incoming and outgoing shipments. You will maintain supplier relationships, coordinate with colleagues locally and globally, and ensure timely communication and adherence to appointments.

The role requires a hands-on mindset, three years in a similar role, and fluent Dutch and English.

Qualifications

• MBO+ or HBO level prepared to work in logistics.
• At least three years' experience in a similar role.
• Strong Dutch and English communication; reliable and customer-focused.

Responsibilities

• Handle full operational and administrative processing of shipments.
• Communicate proactively with customers and meet appointments.
• Resolve shipment-related challenges promptly.
• Maintain relationships with suppliers.
• Collaborate with colleagues locally and globally within OOCL Logistics offices.

Skills

Customer service

Communication skills

Dutch language

English language

Reliability

Time management

Education

MBO+/HBO

Job description

OOCL Logistics Group in Rotterdam is hiring a Customer Service Coordinator to be the first point of contact for customers and to provide complete operational and administrative handling of incoming and outgoing shipments. You will maintain supplier relationships, coordinate with colleagues locally and globally, and ensure timely communication and adherence to appointments.

The role requires a hands-on mindset, three years in a similar role, and fluent Dutch and English.