Customer Service Representative - Care Solutions

Eastman; Rotterdam; Hybrid; EUR 34,000 - 52,000; Full time

Job summary

Eastman in the Netherlands is seeking a Customer Service Representative – Care Solutions to manage order entry, ensure on-time deliveries and coordinate logistics in an international environment. You will handle customer inquiries, complaints and service‑level issues, and screen orders against forecasts while monitoring market trends.

You will work in a multicultural setting, providing analytical support and acting as a key contact for customers and internal teams to optimize service levels and

Qualifications

• Bachelor’s Degree or equivalent.
• Previous experience in Customer Service, Supply Chain or Internal Sales in an International environment is preferred.
• Experience with SAP / ERP system is preferred.
• Knowledge of logistics processes and INCO terms plus related customs procedures and documentation.
• Fluent in English is required, both verbal and written. Additional language is preferred.
• Good analytical skills.

Responsibilities

• Ensure on-time deliveries and smooth order management.
• Coordinate logistic processes and act as primary contact for customers.
• Handle order entry, inquiries, complaints, and service level issues.
• Screen actual orders against forecasts and share market insights.
• Adapt to a diverse, multicultural customer base and manage expectations.

Skills

Fluent English

Analytical skills

Education

Bachelor’s Degree or equivalent

Tools

SAP / ERP system

Job description

Customer Service Representative - Care Solutions

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2024 revenue of approximately $9.4 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visitwww.eastman.com.

The Role

As Customer Service Representative (CSR) you continuously strive for an optimal Order Management process. As primary contact for our customers you will be making sure that everything is arranged to guarantee on-time deliveries. In some cases you will also be responsible for the coordination of the logistic processes. As first point of contact you will not only handle order entry but also manage customer inquiries, complaints, service level issues and you will be screening actual orders against the forecast. By monitoring and obtaining customer - and market trends, you are the source of competitive intelligence and valuable market insights. Because the products portfolio is diverse and complex, your priorities will change daily.

Responsibilities

As Customer Service Representative you are open minded, stress resistant, proactive and you like challenges and multicultural environments. By utilizing your cultural awareness you know how to adapt to specific needs and you are excellent in managing expectations and relations.
You have a natural way of convincing people, combined with a logic mindset and a drive to get things done in the most efficient way. Needless to say, that in your opinion the customer is always king!

Qualifications

• Bachelor’s Degree or equivalent;
• Previous experience in Customer Service, Supply Chain or Internal Sales experience in an International environment is preferred;
• Experience with SAP / ERP system is preferred;
• Knowledge of logistics processes and INCO terms plus related customs procedures and documentation;
• Fluent in English is required, both verbal and written. Additional language is preferred;
• Good analytical skills.

Eastman iscommitted to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day