Customer Service Representative - Chemical Intermediates - German speaker

Eastman; Rotterdam; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Eastman, a global specialty materials company, seeks a Customer Service Representative to handle the full Order To Cash process and to serve as the primary customer contact in Rotterdam, the Netherlands. The role collaborates with Sales, Planning and Logistics to deliver tailored solutions and maintain high customer satisfaction.

Requirements include a Bachelor's degree, experience in international customer service, and proficiency in SAP/ERP and Salesforce.

Qualifications

• Bachelor’s Degree or equivalent.
• Previous experience in Customer Service, Supply Chain or Internal Sales in an International environment is preferred.
• Experience with SAP / ERP and CRM (SalesForce) system is a must.
• Knowledge of Customer Service/O2C as well as Logistics and Global Trade & Compliance processes.
• Excellent communication skills; fluent in English and German is required, both verbal and written. Additional EU language is preferred.
• Good analytical skills.

Responsibilities

• Understand internal and external customer needs and deliver exceptional service.
• Be the primary contact for customers and manage the entire Order To Cash process.
• Incorporate feedback and inquiries from customers and route to the right internal stakeholders.
• Collaborate with Sales, Product Management, Planning and Logistics to align with business strategy.
• Adapt priorities daily due to a diverse product portfolio.

Skills

Customer service

Supply chain

Internal sales

ERP (SAP)

CRM (Salesforce)

O2C

Logistics

Global trade & compliance

Communication

English & German

Education

Bachelor’s degree

Tools

SAP/ERP

Salesforce CRM

Job description

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world‑class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

The Role

As Customer Service Representative (CSR) you understand internal and external customer needs, provide insights and deliver exceptional customer service in line with our standards. As primary contact for our customers you will not only be responsible for the entire Order To Cash process but also manage customer inquiries and feedback. You partner with internal stakeholders, such as Sales, Product Management, Planning and Logistics to deliver results consistent with the business strategy. Because the product portfolio is diverse and complex, your priorities will change daily.

Location: Rotterdam, The Netherlands (Office days from Monday - Thursday, Friday optional working from home).

This is who you are

As a Customer Service Representative you are open‑minded, resilient and proactive, thriving on challenges and in multicultural environments. You adapt your approach to individual customer needs, manage expectations and relationships expertly, and proactively persuade stakeholders while applying a logical, efficiency‑driven mindset to deliver tailored solutions for our customers.

This is what you bring

• Bachelor’s Degree or equivalent.
• Previous experience in Customer Service, Supply Chain or Internal Sales in an International environment is preferred.
• Experience with SAP / ERP and CRM (SalesForce) system is a pre.
• Knowledge of Customer Service/O2C as well as Logistics and Global Trade & Compliance processes.
• Excellent communication skills; fluent in English and German is required, both verbal and written. Additional EU language is preferred.
• Good analytical skills.

Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.

Eastman is committed to creating a highly engaged workforce, where everyone can contribute to their fullest potential each day.