Global After-Sales Leader – Water Tech & Support

LG Sonic; Zoetermeer; On-site; EUR 75,000 - 110,000; Full time

Job summary

LG Sonic is seeking an After Sales Manager to lead global after-sales operations, supervising two NL employees and guiding teams in Brazil and the United States. You will ensure high-quality service from installation onward, handling warranties, service agreements, and data analysis.

Applicants should have 5–8 years in after-sales or technical support, with team leadership experience. Travel to international locations is expected, and English fluency is essential.

Qualifications

• 5-8 years of professional experience in after-sales or technical support.
• Experience leading a small team across multiple regions is required.
• Strong customer relationship management and problem-solving skills.

Responsibilities

• Lead and supervise two After Sales employees in the Netherlands.
• Coordinate global after-sales processes across NL, Brazil and US.
• Oversee warranty, spare parts, and SLA compliance.
• Provide installation, maintenance, and escalation support.
• Track KPIs and drive continuous improvement in after-sales.

Skills

After-sales

Customer service

Team leadership

Technical support

Education

Bachelor's degree

Tools

Zoho Desk

Salesforce

Zendesk

Job description

LG Sonic is seeking an After Sales Manager to lead global after-sales operations, supervising two NL employees and guiding teams in Brazil and the United States. You will ensure high-quality service from installation onward, handling warranties, service agreements, and data analysis.

Applicants should have 5–8 years in after-sales or technical support, with team leadership experience. Travel to international locations is expected, and English fluency is essential.