After sales Manager

LG Sonic; Zoetermeer; On-site; EUR 75,000 - 110,000; Full time

Job summary

LG Sonic is seeking an After Sales Manager to lead global after-sales operations, supervising two NL employees and guiding teams in Brazil and the United States. You will ensure high-quality service from installation onward, handling warranties, service agreements, and data analysis.

Applicants should have 5–8 years in after-sales or technical support, with team leadership experience. Travel to international locations is expected, and English fluency is essential.

Qualifications

• 5-8 years of professional experience in after-sales or technical support.
• Experience leading a small team across multiple regions is required.
• Strong customer relationship management and problem-solving skills.

Responsibilities

• Lead and supervise two After Sales employees in the Netherlands.
• Coordinate global after-sales processes across NL, Brazil and US.
• Oversee warranty, spare parts, and SLA compliance.
• Provide installation, maintenance, and escalation support.
• Track KPIs and drive continuous improvement in after-sales.

Skills

After-sales

Customer service

Team leadership

Technical support

Education

Bachelor's degree

Tools

Zoho Desk

Salesforce

Zendesk

Job description

LG Sonic is a global leader in sustainable water quality management, dedicated to developing cutting-edge technologies that help protect water ecosystems. With operations in 55+ countries, we specialize in advanced solutions for algae control, water quality monitoring, and environmental protection. Our award-winning ultrasonic technology, combined with real-time data monitoring, empowers industries, municipalities, and governments to maintain clean and healthy water bodies while reducing chemical use. At LG Sonic, we foster a dynamic and innovative work environment, driven by a passion for sustainability and technological excellence. Join our team and be part of a mission to create cleaner water for future generations.

Position Summary

At LG Sonic, we deliver water quality monitoring and algae control solutions supported by dedicated after-sales service to customers worldwide. As After Sales Manager, you will lead our after-sales operations globally, directly supervising two After Sales Team members in the Netherlands while providing guidance and support to After Sales colleagues in Brazil and the United States. You will ensure customers receive consistent, high-quality service from installation onwards. This is a dynamic role spanning technical support, warranty handling, contract negotiation and data analysis that helps clients see the value of our services. As After Sales Manager, you support the team while driving continuous improvement across our global after-sales organization. If you have 5-8 years of professional experience in after-sales, customer service, or technical support, including team leadership, we would like to hear from you.

Position duties and responsibilities

• Team leadership: supervise, coach, and manage the performance of two After Sales employees based in the Netherlands, while providing guidance, mentoring, and functional support to After Sales staff located in Brazil and the United States.
• Global after-sales coordination: align processes, priorities, and service standards across the NL, Brazil, and US after-sales teams to ensure a consistent customer experience worldwide.
• Customer support oversight: ensure timely, professional, and effective resolution of technical and service-related requests from customers and distributors.
• Service process management: develop, document, and continuously improve after-sales procedures, service level agreements (SLAs), and escalation workflows.
• Installation and maintenance support: coordinate on-site and remote technical assistance for installation, commissioning, maintenance, and troubleshooting of LG Sonic systems.
• Warranty and spare parts management: oversee warranty claims, repairs, and the availability and logistics of spare parts across regions.
• Customer relationship management: build and maintain strong relationships with key customers and distributors, and act as an escalation point for complex or high-priority cases.
• Reporting and KPIs: track, analyze, and report on after-sales performance metrics such as response times, resolution rates, and customer satisfaction, and present findings to management.
• Training and knowledge sharing: train after-sales staff, distributors, and customers on product maintenance, service procedures, and best practices.
• Cross-department collaboration: work closely with R&D, Sales, and Operations to relay customer feedback and support product improvement.
• Continuous improvement: identify opportunities to enhance after-sales processes, tools, and customer satisfaction.
• Travel: undertake occasional international travel to Brazil, the US, and other regions to support local teams and key customer accounts.

Nice to Have

• Experience with CRM or ticketing systems (e.g. Zoho Desk, Salesforce, Zendesk, or similar).
• Background or affinity with technical, engineering, or IoT-enabled products.
• Experience with data analysis.
• Experience in the water treatment, environmental, or related technical industry.
• Additional language skills, such as Portuguese or Spanish, supporting collaboration with the Brazil team.
• Experience with process improvement methodologies (e.g. Lean or Six Sigma).

Qualification and requirements

• 5-8 years of professional experience in after-sales, customer service, or technical support, including experience managing or supervising a team.
• Proven experience coordinating with or supporting colleagues across multiple countries and time zones.
• Strong customer relationship management and problem-solving skills, with the ability to handle escalations professionally.
• Excellent organizational skills, with the ability to manage multiple service requests and priorities simultaneously.
• Strong communication and interpersonal skills, able to liaise effectively with technical and non-technical stakeholders.
• Willingness and ability to travel internationally on an occasional basis.
• Proficiency in English, both spoken and written.
• Bachelor's degree in a relevant field (e.g. business, engineering, or technical studies) preferred.
• Ability to work effectively in a collaborative, cross-functional, and multicultural team environment.

Why Join LG Sonic?

At LG Sonic, we offer an exciting and collaborative work environment where your contributions directly impact our mission of environmental sustainability and innovation. By joining our team, you will have the opportunity to grow professionally while being a part of a global leader in water treatment technology. We believe in investing in our people and fostering an inclusive culture where every team member’s ideas are valued.

LG Sonic Values: Unity, Trust, Positivity, Over deliver and Passion.

Applicants must already reside in the Netherlands, within the Randstad area.