After Sales: Customer Success & Projects Lead

LG Sonic; Zoetermeer; On-site; EUR 45,000 - 60,000; Full time

Job summary

LG Sonic is seeking a dedicated After Sales / Customer Success professional to manage international accounts from our Zoetermeer office. You will coordinate post-sale services, onboarding, and ongoing support while working closely with cross-functional teams to ensure client satisfaction and renewal potential.

The role emphasizes strong English communication, project coordination, and light technical troubleshooting.

Qualifications

• 1–3 years in customer success, after-sales, or B2B account roles.
• Reside in the Netherlands and available full-time at the Zoetermeer office.
• Strong written and spoken English; able to communicate with international clients.
• Ability to troubleshoot and coordinate with technical teams.

Responsibilities

• Manage day-to-day communications for international accounts and align expectations and timelines across client and internal teams.
• Oversee remote operation of LG Sonic projects; coordinate timelines, resources, and deliverables; monitor status and flag risks.
• Facilitate client onboarding and provide clear instructions or training for on-site teams.
• Conduct first-line troubleshooting; log observations, tests, results, and next steps to identify root causes.
• Capture client feedback and work with internal teams to improve processes and tools.
• Identify renewal and upsell opportunities and contribute ideas to scale After Sales practices.
• Translate water-quality insights into plain-language takeaways and recommended actions.

Skills

English proficiency

Customer-facing experience

Project coordination

Structured problem-solving

Education

Bachelor’s degree (preferred)

Tools

CRM software

Job description

LG Sonic is seeking a dedicated After Sales / Customer Success professional to manage international accounts from our Zoetermeer office. You will coordinate post-sale services, onboarding, and ongoing support while working closely with cross-functional teams to ensure client satisfaction and renewal potential.

The role emphasizes strong English communication, project coordination, and light technical troubleshooting.