German-Speaking Customer Relations Associate (Hybrid)

Applied Medical; Amersfoort; Hybrid; EUR 42,000 - 52,000; Full time

Benefits offered by this job

27 paid vacation days

Hybrid work options

Commuting allowance

Internal trainings and development

Tuition program for external trainings

Wellness and fitness activities

Gym facilities

Job summary

Applied Medical in Amersfoort (NL) hosts a diverse Customer Service team supporting European customers. The Customer Relations Representative is a German-speaking frontline for internal and external inquiries, handling calls, emails, and agreements with accuracy and timeliness.

You will collaborate with Sales and local teams to deliver best-in-class service, drive improvements in the customer experience, and contribute to a structured, deadline-driven environment in a growing medical devices

Qualifications

• 1-3 years of relevant experience in customer service, hospitality or a similar position
• Good knowledge of MS Office and Windows-based computer applications
• Fluent oral and written communication skills in German and English

Responsibilities

• Handle questions from internal and external customers on the phone and via email during office hours
• Process returns and invoice corrections in our SAP system
• Prepare agreements for evaluation, loan, rental and purchases
• Interpret and assign customer requests to the appropriate departments and teams
• Investigate and resolve customer disputes and consequently communicate with internal departments to find solutions and preventative actions
• Participate in team meetings and project team activities to set priorities, discuss process improvements and solve issues together

Skills

German language

English language

Customer service experience

Telephone handling

Email handling

Organizational skills

Tools

SAP

MS Office

Job description

Applied Medical in Amersfoort (NL) hosts a diverse Customer Service team supporting European customers. The Customer Relations Representative is a German-speaking frontline for internal and external inquiries, handling calls, emails, and agreements with accuracy and timeliness.

You will collaborate with Sales and local teams to deliver best-in-class service, drive improvements in the customer experience, and contribute to a structured, deadline-driven environment in a growing medical devices