German-Speaking Customer Experience Specialist

Applied Medical; Netherlands; Hybrid; EUR 34,000 - 54,000; Full time

Benefits offered by this job

27 paid vacation days

Hybrid work options

Commuting allowance

Training programs

Tuition program

Job summary

Applied Medical is seeking a Customer Relations Representative to support our German-speaking customers. You will work with the Sales Representative as the first point of contact, handling calls and emails, resolving queries, and preparing agreements accurately for Europe.

You will liaise with local sales teams to deliver best-in-class service from our Amersfoort HQ. Join a diverse, international Customer Service team and contribute to continuous improvement of the customer experience across

Qualifications

• 1-3 years of relevant experience in customer service, hospitality or a similar position.
• Good knowledge of MS Office and Windows-based computer applications.
• Experience with SAP is preferred.
• Fluent oral and written communication skills in German and English.
• Any additional European language is an advantage.
• Excellent organizational skills, able to work in a structured manner and adhere to deadlines.

Responsibilities

• Handle questions from internal and external customers on the phone and via email during office hours.
• Process returns and invoice corrections in our SAP system.
• Prepare agreements for evaluation, loan, rental and purchases.
• Interpret and assign customer requests to the appropriate departments and teams.
• Investigate and resolve customer disputes and consequently communicate with internal departments to find solutions and preventative actions.
• Participate in team meetings and project team activities to set priorities, discuss process improvements and solve issues together.

Skills

Customer service

MS Office

German-English

Organizational skills

Communication skills

Tools

SAP

Job description

Applied Medical is seeking a Customer Relations Representative to support our German-speaking customers. You will work with the Sales Representative as the first point of contact, handling calls and emails, resolving queries, and preparing agreements accurately for Europe.

You will liaise with local sales teams to deliver best-in-class service from our Amersfoort HQ. Join a diverse, international Customer Service team and contribute to continuous improvement of the customer experience across