Bilingual EU Customer Relations Specialist (German/Italian)

Applied Medical; Amersfoort; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

27 paid vacation days

Hybrid options

Commuting allowance

Internal trainings

Tuition program for external trainings

Various health and wellness benefits

Job summary

Applied Medical in the European headquarters in Amersfoort (NL) seeks a Customer Relations Representative to be the first contact for Italian and German-speaking customers, handling calls, emails, and agreements with accuracy.

You will work with Sales and internal teams to deliver best-in-class service across Europe, driving improvements in customer experience while maintaining strong organization and deadline discipline.

Qualifications

• 1–3 years of relevant experience in customer service or hospitality.
• Proficient in MS Office and Windows-based apps.
• Experience with SAP is preferred.
• Fluent in German and Italian, and English.
• Excellent organizational skills and ability to meet deadlines.

Responsibilities

• Handle questions from internal and external customers on the phone and via email during office hours.
• Process returns and invoice corrections in our SAP system.
• Prepare agreements for evaluation, loan, rental and purchases.
• Interpret and assign customer requests to the appropriate departments and teams.
• Investigate and resolve customer disputes and communicate with internal departments to find solutions.
• Participate in team meetings and project activities to set priorities and drive improvements.

Skills

Customer service

MS Office

SAP

German

Italian

English

Tools

SAP

Job description

Applied Medical in the European headquarters in Amersfoort (NL) seeks a Customer Relations Representative to be the first contact for Italian and German-speaking customers, handling calls, emails, and agreements with accuracy.

You will work with Sales and internal teams to deliver best-in-class service across Europe, driving improvements in customer experience while maintaining strong organization and deadline discipline.