German-Speaking CSM for Enterprise SaaS & AI

Jobtailor; Netherlands; Remote; EUR 60,000 - 90,000; Full time

Job summary

Open is an AI customer experience platform that helps enterprise businesses automate support, outbound, sales, and customer understanding at scale. We are seeking a Customer Success Manager to onboard enterprise customers and serve as the critical link between customers and engineering.

The role emphasizes API integrations, data migrations, and proactive health monitoring to optimize platform performance and retention across multiple time zones.

Qualifications

• 3–5 years of CSM experience onboarding enterprise customers in SaaS.
• Experience onboarding enterprise customers and handling technical integrations.
• Experience building onboarding playbooks and structured implementation processes.
• Experience managing senior stakeholders and bridging customers with engineering.

Responsibilities

• Onboard customers and ensure successful platform implementation.
• Manage integrations with ticketing systems and workflows.
• Lead complex technical onboarding involving API integrations and data migrations.
• Resolve escalations as primary technical contact with engineering.
• Advise on security protocols, authentication, and infrastructure scaling.
• Audit usage data to optimize platform performance.
• Translate technical docs into training resources for non-tech teams.
• Conduct business health checks to align product performance with goals.
• Proactively monitor customer health to prevent churn and identify growth.
• Drive account growth by identifying expansion options and renewals.

Skills

Customer Success Management

API Integrations

SaaS Onboarding

CRM Tools

AI Tools Experience

Tools

Salesforce

HubSpot

AI Customer Experience Platforms

Ticketing Systems

OpenAI Tools

Job description

Open is an AI customer experience platform that helps enterprise businesses automate support, outbound, sales, and customer understanding at scale. We are seeking a Customer Success Manager to onboard enterprise customers and serve as the critical link between customers and engineering.

The role emphasizes API integrations, data migrations, and proactive health monitoring to optimize platform performance and retention across multiple time zones.