German-Speaking Claims Associate — Hybrid (Amsterdam)

Language Matters Recruitment Consultants Ltd; Amsterdam; Hybrid; EUR 24,000 - 33,000; Full time

Benefits offered by this job

Holiday allowance 8%

28 days holiday

Care & wellbeing allowance

Birthday gift

Annual bonus

Hybrid work model (3 days remote)

Job summary

Language Matters Recruitment Consultants Ltd is seeking a German-speaking Claims Associate for Amsterdam. The role focuses on supporting German customers whose devices are lost, stolen or damaged, ensuring efficient claim resolution and high-quality service.

You will be the first point of contact via phone and email, assess and process claims, and coordinate with major brands. On-site start in Amsterdam with a hybrid work model offering 3 remote days per week.

Qualifications

• Fluent German (C2) and English (C1), both written and spoken.
• Previous customer service experience is advantageous.
• Strong communication and administrative skills.

Responsibilities

• Acting as the first point of contact for customers via phone and email.
• Assessing and processing insurance claims efficiently and accurately.
• Managing claims on behalf of leading brands.
• Delivering outstanding customer service and resolving inquiries.
• Completing administrative and other ad hoc tasks as required.

Skills

German language (C2)

English language (C1)

Customer service experience

Job description

Language Matters Recruitment Consultants Ltd is seeking a German-speaking Claims Associate for Amsterdam. The role focuses on supporting German customers whose devices are lost, stolen or damaged, ensuring efficient claim resolution and high-quality service.

You will be the first point of contact via phone and email, assess and process claims, and coordinate with major brands. On-site start in Amsterdam with a hybrid work model offering 3 remote days per week.