German Market Customer Service Specialist

WW Talents; Rotterdam; On-site; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Meal vouchers

Private health insurance

Multisport card

Relocation support

Signing bonus

Job summary

WW Talents is seeking a German-speaking Customer Service Specialist for an on-site role in Sofia, Bulgaria. The position offers a base monthly gross salary with additional bonuses and a signing incentive, plus relocation support and health benefits. After 4 months top performers may move to a hybrid work model.

Role focuses on handling invoices and billing inquiries with a professional, customer-focused approach. Rotating shifts and a structured environment are part of the work schedule.

Qualifications

• Strong proficiency in German (C1/C2).
• English level B1/B2 is required.
• Customer-focused and solution-oriented approach.
• Ability to work in a structured, professional environment. - On-site in Sofia.

Responsibilities

• Support German-speaking customers with invoices and billing inquiries.
• Deliver friendly, clear, and professional assistance.
• Explain billing details and help resolve related concerns.
• Maintain a positive customer experience through effective communication.
• Collaborate with team members to ensure smooth service.

Skills

German C1/C2

English B1/B2

Customer-focused

Team collaboration

Job description

About the Role

We are looking for a German SpeakingCustomer Service Specialist to join an international team in Sofia, Bulgaria.

In this role, you will support German-speaking customers with billing-related inquiries while delivering a professional and customer-focused experience. This is a great opportunity for someone with strong communication skills who would like to develop their career in an international environment.

The position is initially on-site in Sofia, with the possibility for top performers to move to a hybrid work model after 4 months.

Location: Sofia, Bulgaria
Work Model: On-site (for top performershybrid work model after 4 months)Working Schedule:Monday to Saturday - Rotating shifts between 09:00 and 21:00

Compensation & Benefits

• Base Salary: €1,636.14 gross/month × 14 salaries in a year
• Billing Skills Bonus: €102.25 gross
• Unlimited Sales Bonus: Top performers can earn more than €1,000/month
• €1,000 Signing Bonus (€500 after training -€500 after 6 months)
• Relocation Support:2 weeks of Airbnb accommodation,Up to €255 reimbursement for flight ticket expenses, paid with the first salary
• Additional Benefits:Monthly meal vouchers, Private health insurance, Fully covered Multisport card

What You'll Do

• Support German-speaking customers with questions related to invoices and billing.
• Deliver friendly, clear, and professional assistance to customers.
• Explain billing details and assist customers in resolving any related concerns.
• Ensure a positive customer experience through effective and professional communication.
• Collaborate with team members to provide smooth and efficient customer service.

What We're Looking For

• Strong proficiency in German C1/C2.
• B1/B2 levelin English
• Customer-focused and solution-oriented approach.
• Ability to work in a structured and professional environment.
• Willingness to work on-site in Sofia.

If you speak German and are looking for an international career opportunity in Sofia, Bulgaria, we'd love to hear from you.