German Market Customer Experience Specialist

Bayer; Hoofddorp; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

8.33% holiday pay

Annual bonus

25 vacation days

Bike lease plan

Hybrid working

Job summary

Bayer AG in the Netherlands is hiring a Customer Interface Account Specialist for the German Market. Based in Hoofddorp, Bergschenhoek, or Enkhuizen (Hybrid), you will own the end-to-end relationship with German customers, handling orders, inquiries, and service issues, and working closely with Sales and cross-functional teams.

Your fluency in German and English, a related Bachelor's degree, and 2–5 years in Supply Chain or Customer Service will help you excel.

Qualifications

• Fluent German and English, both spoken and written.
• Bachelor's degree in Business, Supply Chain, or a related field.
• 2–5 years of experience in Supply Chain, Commercial, Administration, Logistics, Customer Service, or Operations.

Responsibilities

• Own the service relationship with German-market customers and act as the primary contact for orders, service, and operational matters.
• Respond quickly to inquiries on orders, supply availability, and product information within agreed lead times.
• Proactively update accounts on orders and supply availability, spotting opportunities to strengthen customer loyalty.
• Receive and process customer sales orders, manage delivery prioritization, invoicing, and other fiscal documentation.
• Collaborate cross-functionally with Credit, Market Specialists, Portfolio Marketing, Pricing, Logistics, and Customer Operations to resolve issues.
• Explain marketing and operational programs, including eligibility and program details, to your customer base.

Education

Bachelor's degree in Business, Supply Chain, or related field

Job description

Bayer AG in the Netherlands is hiring a Customer Interface Account Specialist for the German Market. Based in Hoofddorp, Bergschenhoek, or Enkhuizen (Hybrid), you will own the end-to-end relationship with German customers, handling orders, inquiries, and service issues, and working closely with Sales and cross-functional teams.

Your fluency in German and English, a related Bachelor's degree, and 2–5 years in Supply Chain or Customer Service will help you excel.