German Customer Experience Specialist

Vintage.com; Duiven; On-site; EUR 29,000 - 39,000; Full time

Job summary

Vintage.com is seeking a Customer Experience Agent in Duiven, Netherlands. You’ll engage with customers across phone, email and digital channels, delivering clear information and assisting with updates and problem resolution.

You’ll balance pace with accuracy while upholding high service standards. You will work within the EU Customer Experience team, collaborating with Operations and the warehouse to ensure joined-up journeys and timely responses.

Qualifications

• Experience in customer-facing environments such as contact centres, retail or hospitality.
• Strong written and verbal communication with the ability to adapt to customers.

Responsibilities

• Support customers across phone, email and digital channels through their journey with Vintage.com.
• Handle inbound and outbound conversations, providing updates and following up as needed.

Skills

Customer service

Communication skills

Problem solving

Complaint handling

Team collaboration

Digital literacy

Tools

CRM systems

Job description

Vintage.com is seeking a Customer Experience Agent in Duiven, Netherlands. You’ll engage with customers across phone, email and digital channels, delivering clear information and assisting with updates and problem resolution.

You’ll balance pace with accuracy while upholding high service standards. You will work within the EU Customer Experience team, collaborating with Operations and the warehouse to ensure joined-up journeys and timely responses.