French CX Agent - Customer Experience Champion

Vintage.com; Duiven; On-site; EUR 31,000 - 38,000; Full time

Job summary

Vintage.com in Duiven, Netherlands, is hiring a Customer Experience Agent to support customers across phone, email and digital channels. You’ll join our EU Customer Experience hub near Arnhem, reporting to the French CX Team Lead. The role emphasizes clear communication, fast problem solving and ownership of each customer journey.

You’ll help customers understand the service, provide updates, and resolve issues with care, aiming for first-contact resolution and a positive experience.

Qualifications

• Experience in customer service or contact centre roles.
• Strong verbal and written communication; adaptable.
• Ability to handle complaints calmly and constructively.
• Ability to work at pace with accuracy and attention to detail.
• Familiarity with CRM or customer service platforms.

Responsibilities

• Support customers across phone, email and digital channels throughout their journey with Vintage.com.
• Handle inbound and outbound conversations, including queries, updates and follow-ups.
• Explain our service and next steps clearly, setting expectations.
• Adapt communication to the customer and situation; build trust through helpful replies.
• Investigate queries using available information and systems; escalate when needed.
• Keep customers informed while issues are investigated and resolve issues professionally.
• Maintain records of customer conversations and actions for colleagues.
• Collaborate with Team Lead, Operations and warehouse to align customer journeys.

Skills

Customer service

Communication skills

Multichannel support

Problem solving

Adaptability

Tools

CRM software

Phone systems

Job description

Vintage.com in Duiven, Netherlands, is hiring a Customer Experience Agent to support customers across phone, email and digital channels. You’ll join our EU Customer Experience hub near Arnhem, reporting to the French CX Team Lead. The role emphasizes clear communication, fast problem solving and ownership of each customer journey.

You’ll help customers understand the service, provide updates, and resolve issues with care, aiming for first-contact resolution and a positive experience.